Transparency data

Customer service operations data: November 2016

Data on UK Visas and Immigration customer service operations.

• From: UK Visas and Immigration
• Published: 1 December 2016

Documents

Customer service operations data: November 2016

ODS, 33 KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This document contains data on the performance against service standards in relation to:

• performance against service standards in relation to replies to MP letters
• outstanding out of service standard MP letters
• performance against service standard for customer complaints, MP’s emails and MP further action cases
• UKVI applicant satisfaction survey results

Published 1 December 2016