Transparency data

Customer service operations data: Q2 2022

Data on UK Visas and Immigration (UKVI) customer service operations.

From:
Home Office
Published
25 August 2022

Documents

Customer service operations data: Q2 2022

ODS, 52 KB

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Details

This document contains details on:

  • intake and performance against service standard in relation to replies to MP written correspondence (letters & emails) for UKVI, Immigration Enforcement, Border Force and Her Majesty’s Passport Office

  • outstanding out of service standard MP written intake (letters & emails) for UKVI, Immigration Enforcement, Border Force and Her Majesty’s Passport Office

  • performance against service standard in relation to replies to customer complaints for UKVI, Immigration Enforcement and Border Force

  • UKVI applicant satisfaction survey results

Updates to this page

Published 25 August 2022

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