Transparency data

Customer service operations data: Q2 2024

Data on UK Visas and Immigration (UKVI) customer service operations.

• From: UK Visas and Immigration, Immigration Enforcement, Border Force and HM Passport Office
• Published: 22 August 2024

Documents

Customer service operations data: Q2 2024

ODS, 65.9 KB

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Details

This document contains details on:

• intake and performance against service standard in relation to replies to MP written correspondence (letters and emails) for UK Visas and Immigration (UKVI), Immigration Enforcement, Border Force and HM Passport Office
• outstanding out of service standard MP written intake (letters and emails) for UKVI, Immigration Enforcement, Border Force and HM Passport Office
• performance against service standard in relation to replies to customer complaints for UKVI, Immigration Enforcement and Border Force
• UKVI applicant experience survey results
• citizenship applicant experience survey results

Published 22 August 2024