Transparency data

Customer service operations data: Q3 2022

Data on UK Visas and Immigration (UKVI) customer service operations.

Documents

Customer service operations data: Q3 2022

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This document contains details on:

  • intake and performance against service standard in relation to replies to MP written correspondence (letters & emails) for UKVI, Immigration Enforcement, Border Force and Her Majesty’s Passport Office
  • outstanding out of service standard MP written intake (letters & emails) for UKVI, Immigration Enforcement, Border Force and Her Majesty’s Passport Office
  • performance against service standard in relation to replies to customer complaints for UKVI, Immigration Enforcement and Border Force
  • UKVI applicant satisfaction survey results

Updates to this page

Published 24 November 2022

Sign up for emails or print this page