Transparency data

Customer service operations data: Q3 2024

Data on UK Visas and Immigration (UKVI) customer service operations.

• From: UK Visas and Immigration, Immigration Enforcement, Border Force and HM Passport Office
• Published: 28 November 2024

Documents

Customer service operations data: Q3 2024

ODS, 57.6 KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Citizenship applicant experience survey results has been moved to “passport, citizenship and civil registration”.

This document contains details on:

• intake and performance against service standard in relation to replies to MP written correspondence (letters and emails) for UK Visas and Immigration (UKVI), Immigration Enforcement, Border Force and HM Passport Office
• outstanding out of service standard MP written intake (letters and emails) for UKVI, Immigration Enforcement, Border Force and HM Passport Office
• performance against service standard in relation to replies to customer complaints for UKVI, Immigration Enforcement and Border Force
• UKVI applicant experience survey results

Published 28 November 2024