Transparency data

Customer service operations data: Q4 2022

Data on UK Visas and Immigration (UKVI) customer service operations.

• From: UK Visas and Immigration and HM Passport Office
• Published: 23 February 2023

Documents

Customer service operations data: Q4 2022

ODS, 49.7 KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This document contains details on:

• intake and performance against service standard in relation to replies to MP written correspondence (letters and emails) for UK Visas and Immigration (UKVI), Immigration Enforcement, Border Force and HM Passport Office
• outstanding out of service standard MP written intake (letters and emails) for UKVI, Immigration Enforcement, Border Force and HM Passport Office
• performance against service standard in relation to replies to customer complaints for UKVI, Immigration Enforcement and Border Force
• UKVI applicant satisfaction survey results

Published 23 February 2023