Transparency data

Customer service operations data: Q4 2023

Data on UK Visas and Immigration (UKVI) customer service operations.

• From: Home Office, Immigration Enforcement, Border Force and HM Passport Office
• Published: 29 February 2024

Documents

Customer service operations data: Q4 2023

ODS, 38.2 KB

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Details

This document contains details on:

• intake and performance against service standard in relation to replies to MP written correspondence (letters and emails) for UK Visas and Immigration (UKVI), Immigration Enforcement, Border Force and HM Passport Office
• outstanding out of service standard MP written intake (letters and emails) for UKVI, Immigration Enforcement, Border Force and HM Passport Office
• performance against service standard in relation to replies to customer complaints for UKVI, Immigration Enforcement and Border Force
• UKVI applicant satisfaction survey results

Published 29 February 2024