Corporate report

Highways England Customer Service Strategy

The Highways England approach to customer service.

• From: Highways England
• Published: 8 January 2016
• Last updated: 12 February 2016 — See all updates

This publication was withdrawn on 28 May 2021

This page is no longer updated. The current version of the Customer Service Strategy is available on the Highways England website.

Documents

Customer service strategy

PDF, 255 KB, 4 pages

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Details

We have an important role to play in the economy and people’s lives by helping the movement of goods and people around the country, with minimum impact to the communities we serve. To fulfil this role, we acknowledge that we must improve the service we provide so that, ultimately, customers know we’re on their side.

To achieve this, it‘s not just about changing what we do, it’s also about changing the way we do it. This Customer Service Strategy sets out our approach.

Published 8 January 2016
Last updated 12 February 2016 + show all updates

1. 12 February 2016

   Minor change

2. 8 January 2016

   First published.