Research and analysis
Customer tracking survey 2016/17 findings
Measuring Council Tax and non-domestic rating customer perceptions.
Documents
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Details
The Customer Tracking Survey measured Council Tax and business rates customer perceptions of the VOA’s appeals process in 2016 / 2017, their views of their communication with the VOA and if applicable their Agent, and their views on what improvements could be made to VOA processes. This report is from 2017.
Updates to this page
Published 15 December 2020