Guidance

Dealing with concerns and complaints: guidance for immigration advisers

Guidance from the Office of the Immigration Services Commissioner (OISC) about how to deal with clients' concerns and complaints.

This publication was withdrawn on

On 1 April 2016 the Office of the Immigration Services Commissioner (the OISC) implemented a new code of standards. The OISC also published new practice and guidance notes for immigration advisers.

Documents

Dealing with clients’ concerns and complaints: OISC guide

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This guidance was withdrawn on 1 April 2016.

Updates to this page

Published 8 January 2014
Last updated 1 April 2016 + show all updates
  1. Guidance withdrawn.

  2. First published.

Sign up for emails or print this page