Debt Management and Banking adding capacity pilot
Final evaluation of the Debt Management and Banking adding capacity pilot.
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In 2008, as part of its debt management strategy, HMRC started to investigate the potential to use private sector debt collection agencies (DCAs) to collect some of its debts. At the same time, the National Audit Office (NAO) published its latest report on HMRC’s management of its debts and as part of this also recommended that the department should explore using the private sector to collect some of its debts.