Decision Instrument RSH6: Decision to set the Tenant Satisfaction Measures Standard and related requirements, and to publish guidance about the submission of TSM data (accessible version)
Updated 8 May 2024
Applies to England
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Introduction
A - Regulation of social housing in England under the Housing and Regeneration Act 2008 (‘the Act’) is the responsibility of the Regulator of Social Housing(the ‘regulator’). The regulator is an executive non-departmental public body, sponsored by the Department for Levelling Up, Housing and Communities. .
B - The regulator has the power to set standards for registered providers of social housing (‘registered providers’) relating to consumer matters as further set out in section 193 of the Act (‘consumer standards’). It is a requirement under section 215(1)(a) of the Act for the regulator to publish guidance about the submission of information to the regulator about the performance of registered providers.
C - The regulator has conducted a consultation on proposals for it to:
- set a new consumer standard (the ‘TSM Standard’) which would include specific expectations applicable to all registered providers in relation to tenant satisfaction measures (‘TSMs’) set by the regulator;
-
set TSMs, together with related requirements which all registered providers would be expected to comply with under the TSM Standard, in the following documents:
a. Tenant Satisfaction Measures: Technical Requirements (the ‘Technical Requirements’); andb. Tenant Satisfaction Measures: Tenant Survey Requirements (the ‘Tenant Survey Requirements’); and
- publish guidance about the submission of TSM data to the regulator (the ‘Guidance about the Submission of TSM Data’),
and has considered the responses received (the ‘Consultation’). The purpose of this document is to set out the decision made following the conclusion of the Consultation.
D - The regulator has the power to delegate any of its functions to a member or a member of staff pursuant to section 92O of the Act. The regulator has delegated to the Chief Executive authority (the ‘Delegated Authority’) to approve and set the TSM Standard, the Technical Requirements and the Tenant Survey Requirements, and to approve and publish the Guidance about the Submission of TSM Data.
Decision
| Date decision made: | 2 September 2022 |
|---|---|
| Decision made by: | Chief Executive |
| 1 | The Chief Executive has noted: - the regulator’s statutory power under section 193 of the Act to set standards for registered providers relating to consumer matters, as further set out in that section; and - that it is a requirement under section 215(1)(a) of the Act for the regulator to publish guidance about the submission of information to the regulator about the performance of registered providers. Section 215(2) of the Act provides that such guidance must, in particular, specify how the regulator will deal with the submissions it receives. A purpose of publishing the Guidance about the Submission of TSM Data is to meet these requirements. |
| 2 | The Chief Executive has noted that having conducted the Consultation the regulator has met the following consultation requirements: - section 196 of the Act requires that before setting standards, the regulator must consult with certain parties, or ensure that they have been consulted, as set out in that section; and - section 216 of the Act requires that the regulator must consult the parties set out in that section before giving guidance under section 215 of the Act. |
| 3 | On behalf of the regulator in the exercise of the Delegated Authority, and following consideration of the outcomes of the Consultation, the Chief Executive has determined to: (a) set the TSM Standard for all registered providers as set out in Schedule 1; (b) set the Technical Requirements as set out in Schedule 2; (c) set the Tenant Survey Requirements as set out in Schedule 3; and (d) publish the Guidance about the Submission of TSM Data as set out in Schedule 4, with each such document coming into force from and including the date set out in paragraph 4 below. |
| 4 | The documents listed at (a) to (d) inclusive of paragraph 3 above shall each come into force on 1 April 2023. |
Authentication
| Name: | Fiona MacGregor |
| Position: | Chief Executive |
Signature:
The following schedules to Decision Instrument RSH6, are available as PDFs and HTMLs on the TSM consultation page.
- Schedule 1: TSM Standard 2023 (to take effect from 1 April 2023)
- Schedule 2: TSMs: Technical Requirements April 2023
- Schedule 3: TSMs: Tenant Survey Requirements April 2023
- Schedule 4: Guidance about the submission of Tenant Satisfaction Measures data to the regulator.