Guidance

Definition of 'the customer': caseworker guidance

Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.

• From: HM Passport Office
• Published: 21 March 2024

Documents

Definition of 'the customer': caseworker guidance

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This guidance explains to His Majesty’s Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and the goods and services we provide.

Published 21 March 2024