DfT: Independent Complaints Assessor report for 2014 to 2015
Report covering complaints referred for Independent Complaints Assessor review between 1 April 2014 and 31 March 2015.
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This report covers complaints referred for Independent Complaints Assessor (ICA) review between 1 April 2014 and 31 March 2015 inclusive and completed before 1 September 2015.
The ICA independently reviews complaints about services delivered by executive agencies of the Department for Transport.
The Department for Transport executive agencies are:
- Driver and Vehicle Standards Agency
- Driver and Vehicle Licensing Agency
- Vehicle Certification Agency
- Highways England
- Maritime and Coastguard Agency