Independent report

DfT: Independent Complaints Assessor report for 2018 to 2019

Report covering complaints referred for Independent Complaints Assessor review between 1 April 2018 and 31 March 2019.

• From: Department for Transport
• Published: 4 February 2020

Documents

DfT: Independent Complaints Assessor report for 2018 to 2019

PDF, 1.84 MB, 158 pages

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Details

This report covers complaints referred for Independent Complaints Assessor (ICA) review between 1 April 2018 and 31 March 2019 inclusive and completed before 1 September 2019.

The ICA independently reviews complaints about services delivered by executive agencies of the Department for Transport.

The Department for Transport executive agencies are:

• Driver and Vehicle Standards Agency
• Driver and Vehicle Licensing Agency
• Vehicle Certification Agency
• Highways England
• Maritime and Coastguard Agency

Published 4 February 2020