Corporate report

DfT Science Advisory Council: customer satisfaction report

Recommendations from the Transport SAC for measuring customer satisfaction in transport.

• From: Department for Transport
• Published: 13 October 2016

This was published under the 2016 to 2019 May Conservative government

Documents

Customer satisfaction measures in transport: recommendations from SAC

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Report detailing the challenges and recommendations from discussions following a presentation to the Science Advisory Council (SAC) by DfT’s social research team.

Published 13 October 2016