Research and analysis

Digital customer insight: HMRC digital services

Research on customers expectations of HM Revenue and Customs' digtal services.

• From: HM Revenue & Customs
• Published: 22 November 2012

Documents

Digital customer insight

Ref: HMRC Research Report 199

PDF, 43.2 KB, 5 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This research report focuses on establishing the current evidence base for understanding what customers expect from HM Revenue and Customs’ digital services; identify gaps in the base and recommend further research; and draw out insight to inform next steps.

Published 22 November 2012