Guidance

Dispute handling guide for train operating companies

Instructions for completing an initial dispute handling plan.

• From: Department for Transport
• Published: 16 December 2022

Documents

Dispute handling guide for train operating companies

PDF, 210 KB, 6 pages

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Details

This Department for Transport (DfT) guide assists train operating companies (TOCs) in the completion of an initial dispute handling plan, following receipt of a notice of ballot from a trade union.

The guide supplements the dispute handling policy set out in the emergency recovery measures agreements (ERMAs) and national rail contracts between TOCs and the Secretary of State for Transport.

Published 16 December 2022