Research and analysis
Driver and Vehicle Licensing Agency (DVLA) review
Independent review assessing the governance, accountability, efficiency and efficacy of Driver and Vehicle Licensing Agency (DVLA).
Documents
Details
This independent review was led by Janette Beinart and formed part of the wider Cabinet Office Public Bodies Review Programme. The review assessed the DVLA’s current and future capacity and capability to deliver high quality services to customers and value for money to the taxpayer.
The review concluded:
- DVLA’s work underpins the safe transportation of people and goods around the UK and contributes to multiple strategic priorities across government through its lesser-known responsibilities
- DVLA is expert in delivering a wide range of vital driver and vehicle services and should continue to deliver as an executive agency of Department for Transport
The review made a number of recommendations to strengthen DVLA’s ability to undertake this role which focussed on the governance, accountability, efficiency and efficacy of the organisation.