Corporate report

DVLA annual report and accounts 2022 to 2023

This explains the Driver and Vehicle Licensing Agency's performance, achievements and financial statements for the financial year 1 April 2022 to 31 March 2023.

From:
Driver and Vehicle Licensing Agency
Published
18 July 2023

Documents

DVLA annual report and accounts 2022 to 2023

PDF, 10.1 MB, 132 pages

Details

Here are some of DVLA’s key achievements for 2022-23 included in this year’s report:

  • we issued 11.9 million driving licences and 16.8 million vehicle registration certificates
  • we collected more than £7 billion in Vehicle Excise Duty (VED)
  • we retained the Customer Service Excellence Standard for the 15th consecutive year
  • we processed 3.2 billion automated and digital interactions
  • our customer contact centre answered 6.7 million calls, and 856,000 webchat and chatbot enquiries
  • we processed 93.6 million individual customer transactions, 83% of which were processed through our digital channels

Updates to this page

Published 18 July 2023

Sign up for emails or print this page

Related content