Guidance

Employer PAYE: service availability and issues

Check the availability and any issues affecting the Employer PAYE service.

From:
HM Revenue & Customs
Published
19 November 2018
Last updated
4 November 2024 — See all updates

Documents

Employer PAYE — service availability and issues

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Details

Latest updates on the availability and any issues affecting the Employer PAYE service.

Updates to this page

Published 19 November 2018
Last updated 4 November 2024 + show all updates

  1. Planned downtime from 8pm on Friday 6 December 2024 to 10pm on Sunday 8 December 2024 has been added.

  2. Planned downtime from 9:30pm to 10:30pm on Saturday 14 September 2024 has been added.

  3. Planned downtime from 7am on Saturday 13 July 2024 to 11pm Sunday 14 July 2024 has been added.

  4. Planned downtime from 6am on Saturday 22 June 2024 to 11pm Sunday 23 June 2024 has been cancelled.

  5. Planned downtime from 6am on Saturday 22 June 2024 to 11pm Sunday 23 June 2024 has been added.

  6. Planned downtime from 6am to 10pm on Sunday 10 March 2024 has been added.

  7. Planned downtime from 7am to 10:30pm on Sunday 18 February 2024 has been changed and is now from 6am to 11:45pm on Sunday 18 February 2024.

  8. Planned downtime from 7am to 10:30pm on Sunday 18 February 2024 has been added.

  9. Planned downtime from 9am to 5pm on Saturday 9 December 2023 has been changed and is now from 8am to 7pm on Saturday 9 December 2023.

  10. Planned downtime from 9am to 5pm on Saturday 9 December 2023 has been added.

  11. Planned downtime from 6am to 7pm on Sunday 19 November 2023 has been cancelled.

  12. Planned downtime from 6am to 7pm on Sunday 19 November 2023 has been added.

  13. Planned downtime from 8am to 7pm on Sunday 8 October 2023 has been added.

  14. Planned downtime from 7am to 9pm on Sunday 10 September 2023 has been added.

  15. Planned downtime from 7am on Saturday 15 July 2023 to 6pm Sunday 16 July 2023 has been added.

  16. Planned downtime from 5am on Sunday 9 July 2023 to 2am on Monday 10 July 2023 has been added.

  17. Planned downtime from 8:10am to 11:45pm on Sunday 16 April 2023 has been added.

  18. Planned downtime from 8:25am on Sunday 26 March 2023 to 5pm on Sunday 26 March 2023 has been added.

  19. Planned downtime from 11am on Saturday 10 December 2022 to 6am on Sunday 11 December 2022 has been added.

  20. There may be issues with the service from 8.15pm to 11.59pm on Saturday 12 November 2022.

  21. Planned downtime from 8:15am to 3:30pm on Sunday 11 September 2022 has been added.

  22. Planned downtime on Sunday 31 July 2022 will now take place from 8:15am to 7pm.

  23. Planned downtime from 9:15am to 11pm on Sunday 31 July 2022 has been added.

  24. Planned downtime from 7:15am on Saturday 9 July 2022 to 1pm on Sunday 10 July 2022 has been added.

  25. The issue with the Employment Allowance status page showing that you are not currently receiving Employment Allowance when you are has been resolved. The issues where Repayment Interest Credits are not showing on your monthly statement and accrued interest is not visible or is incorrect on the account have been resolved.

  26. Issues with the Employment Allowance and other credits not being visible, or being incorrect on the monthly statement and payments not being visible, or incorrect on the payment history have been resolved. Issues with the Employment Allowance status page showing that users are not currently receiving the allowance; Repayment Interest Credits not showing on the monthly statement and accrued interest not being visible or incorrect on the account have been added.

  27. Planned downtime for Friday 11 September 2020 6pm to 7am Monday 14 September 2020 has been added.

  28. Planned downtime for Monday 25 November to Tuesday 26 November 2019 has been changed. The downtime will now take place from 9pm on Tuesday 26 November to 6am on Wednesday 27 November 2019.

  29. You will not be able to use some of this service from 9pm on Monday 25 November to 6am on 26 November 2019. Information about this issue has been added.

  30. Planned downtime from 9pm on Tuesday 12 November to 6am on Wednesday 13 November has been cancelled.

  31. You will be unable to use some of this service from 9pm on Tuesday 12 November to 6am on Wednesday 13 November. Information about this issue has been added.

  32. Information about an issue with payments not being visible, or being incorrect on the monthly statement has been added.

  33. Details about an issue with the Employment Allowance not being visible, or being incorrect on the monthly statement have been added.

  34. First published.

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