Guidance

European electronic tolling service registration process: guidance for service providers

Updated 24 May 2018

Service Provider Registration Requirements

This document sets out the requirements needed in order for a company established in the United Kingdom to apply to become an EETS Provider in the UK.

Initial contact should be made through the below contact form.

https://forms.dft.gov.uk/contact-dft-and-agencies

A member of the road charging team will then reply, providing contact for the provision of the EETS registration application information. Details of the information which will be required is set out below (a-f).

Once registered as an EETS provider the company then has the right to enter into contract negotiations with a toll charger and, if it fulfils the EETS domain statement requirements, should obtain access to the corresponding EETS domain(s).

a. Hold EN ISO 9001 certification or equivalent

A certificate attesting conformity to the operational management standard EN ISO 9001 or equivalent. An applicant holding a certification other than EN ISO 9001 must demonstrate the equivalence of its quality assurance certification with EN ISO 9001.

b. Demonstrate having the technical equipments and the EC declaration or certificate attesting the compliance of the interoperability constituents as laid down in Annex IV(1) to the present Decision

A declaration that the EETS provider is fully compliant with the 2007 regulations. The applicant must supply certificates attesting the compliance of the interoperability constituents and/or EC declarations of conformity to specifications and of suitability for use, dated and signed, as laid down in Annex IV of the Commission Decision (2009/750/EC).

c. Demonstrate competence in the provision of electronic tolling services or in relevant domains

The applicant must provide sufficient information to demonstrate competence in the provision of electronic services or in relevant domains. In this regard, the applicant should provide a detailed description of its experience or the experience of its contractors in providing electronic tolling services or in related domains or business areas, such as:

• banking and insurance
• services auxiliary to financial intermediation
• telecommunication operators
• utility companies
• information systems and servers
• telematics systems

The applicant should list the services provided to the relevant domain(s) specifying, for each of these services, the type of service offered, the activity scope and a description of the system(s) deployed.

d. Have appropriate financial standing

The applicant must supply audited financial statements for the last 3 financial years from either the reverent subsidiary or parent company if the subsidiary has not been established for that length of time. Provide a Certificate of Good Standing from Companies House.

e. Maintain a global risk management plan, which is audited at least every 2 years

The applicant must supply a global risk management plan outlining the evaluation and mitigation measures of the risks relevant to the electronic toll collection sector. The risk management plan shall include the following:

• list of all the risks that have been identified, evaluated and qualified
• the measures and mitigation strategies planned to prevent the occurrence of the identified risks or remedy their impacts, particularly in economic, financial and technical areas
• details of the audit process which has been undertaken
• operation in downgraded mode

f. Be of good repute

A sworn statement indicating that none of the following situations apply to the applicant, whereby the applicant:

• is bankrupt or is being wound up, where his affairs are being administered by the court, where he has entered into an arrangement with creditors, where he has suspended business activities or is in any analogous situation arising from a similar procedure under national laws and regulations

• is the subject of proceedings for a declaration of bankruptcy, for an order for compulsory winding up or administration by the court or of an arrangement with creditors or of any similar proceedings under national laws and regulation

• has been convicted by a judgement which has the force of res judicata in accordance with the legal provisions of the country of any offence concerning his professional conduct
• has not fulfilled obligations relating to the payment of taxes and national insurance in accordance with the legal provisions of the country in which he is established

The applicant must also be compliant with the both the provisions of the Data Protection Act 1998 and the General Data Protection Regulation, relating to the protection of individuals with regard to the processing of personal data.

Accounting

In cases where the applicant provides, or intends to provide, both toll charger and service provider services the applicant shall declare that the applicant’s accounting systems for toll charger and EETS provider activities shall be kept separate and that there is no cross subsidisation between these two business activities.

Ongoing service provider registration requirements

Any applicant that is successful in its application and is therefore granted registration shall, within 30 days following each anniversary date of such registration, declare that none of the particulars of registration detailed above have changed. This will include confirmation that an audit of the global risk management plan has been undertaken in the previous two years. It will be sent to the same address listed above - https://forms.dft.gov.uk/contact-dft-andagencies.

Cancelation of registration

The Department for Transport may cancel registration of an EETS provider after providing formal notice detailing the concerns about failure to comply with one or more of the ongoing EETS provider registration requirements and providing the provider with 30 days to rectify the concerns and provides a statement stating they have rectified the problem. If the EETS provider disagrees with the departments concerns they should respond within 30 days with evidence disputing the department’s concerns.

The department reserves the right to ask for oral representations where it is not satisfied with the written representations are provided by the EETS provider.

Personal details

The purpose of providing any personal information as part of this process is to enable us to process an application for UK service providers wishing to register to join the European electronic tolling service (EETS).

It is not our intention to identify individuals as part of this process, but if you do provide any information that allows an individual to be identified, we will use this information to contact you with follow up questions.

Your personal information will only be kept for the purpose of processing this form and will not be shared with anyone else.

Your information will be kept securely within the Department for Transport. We will only keep it for as long as your application is being processed or whilst you continue to be an EETS provider. Following that it will be destroyed within 12 months. Find out more information about the Department for Transport’s privacy policy.