Research and analysis

Evaluation of Class 2 National Insurance Contributions reform communications amongst key target groups

Findings from quantitative research conducted to test understanding and customer behaviour.

• From: HM Revenue & Customs
• Published: 16 September 2015

Documents

Evaluation of Class 2 National Insurance Contributions reform communications amongst key target groups

MS Word Document, 236 KB

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

In the 2014 budget, the Chancellor outlined proposals to collect Class 2 National Insurance Contributions (NICs) via the Self-Assessment (SA) process. This is so that self-employed customers can deal with their Income Tax and NICs payments at the same time.

Research was undertaken to determine:

• Whether customers understand the communications’ purpose
• Whether customers understand what they are required to do as a result of these communications
• Whether they find the information in them clear and comprehensive
• Whether it will impact customer behaviour in regards to continue to make required payments
• Whether these communications generate unnecessary contact with HMRC

The research was carried out by TNS BMRB on behalf of HM Revenue & Customs.

Published 16 September 2015