Independent report

Overseas visitor and migrant NHS cost recovery evaluation

Report by the market research company Ipsos MORI evaluating the overseas visitor and migrant NHS cost recovery programme.

Documents

Overseas visitor and migrant NHS cost recovery programme: formative evaluation, final report

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Overseas visitor and migrant NHS cost recovery programme: formative evaluation, appendices

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Details

The Department of Health commissioned Ipsos MORI to do a formative evaluation of the overseas visitor and migrant NHS cost recovery programme. This report sets out the final results of the evaluation.

The main aims of the evaluation were to:

  • see how far the cost recovery programme has led to changes in culture and behaviour among frontline clinical and administrative staff (and other relevant stakeholders)
  • learn lessons about what works (and does not work) in improving cost recovery, including through analysis of the emergency care EHIC pilot
  • help refine the cost recovery programme through continuous feedback and inform decisions before proceeding with each stage of the cost recovery programme

Updates to this page

Published 6 February 2017

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