List of organisations
Updated 18 October 2024
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This publication is available at https://www.gov.uk/government/publications/evisa-community-support-for-vulnerable-people/list-of-organisations
England
Migrant Help
Migrant Help has supported thousands of individuals through a national network of services and is able to offer face-to-face and remote support to those transitioning to the new digital immigration system.
Telephone: 07483 170 100
Email: evisa@migranthelpuk.org
Location: national
Action Foundation
Providing eVisa support to refugees and asylum seekers facing vulnerabilities and barriers.
Telephone: 07826 266 630
Email: interaction@actionfoundation.org.uk
Location: Tyne and Wear
Afghanistan and Central Asian Association (ACAA)
Our eVisa service provides tailored support to vulnerable refugees and ethnic minorities as they transition to digital immigration status. This includes assisting individuals in creating and managing their UKVI accounts, linking their eVisas, and offering ongoing support for account management and updates.
We also help people with limited English proficiency to effectively use the platform.
Telephone: 0208 572 0300
Email: admin@afghanistan-central-asian.org.uk
Location: Greater Manchester, Inner London – West, East, North West, Kent, Birmingham, Liverpool
BeLifted
We provide in-person workshops and remote support to address any challenges, ensuring that our service users have the confidence and resources to manage their immigration status independently.
Email:
Region: Outer London – West, North West, Inner London – West
Bristol Citizens Advice Bureau
Telephone: 0117 946 2550
Email: info@citizensadvicebristol.org.uk
Location: Bristol
Central British Fund for World Jewish Relief
We are supporting refugees from all backgrounds through their transition to the new eVisa system. This service will provide:
- free guidance and assistance with UKVI account creation through free webinars, online workshops and one-to-one sessions
- support with visa-related queries
- assistance with understanding how to use their UKVI account and eVisa effectively
Telephone: 0800 319 6092
Email: evisa@worldjewishrelief.org
Location: All locations in UK
Central England Law Centre
We will provide support to people to set up UKVI accounts, apply for an eVisa and help them to manage their accounts.
Telephone: 07957 713 021
Email: enquiries@centralenglandlc.org.uk
Location: West Midlands
Cheshire, Halton and Warrington Race & Equlity Centre
We provide advice and practical support for those struggling with the eVisa process because of language or IT skills or other vulnerabilities. You can make an appointment for a one-to-one support session.
Telephone: 01244 400730
Email: office@chawrec.org.uk
Location: Cheshire, Flintshire, Wrexham
Citizens Advice Barnet
Social welfare advice and information for people in the London Borough of Barnet and surrounding areas, and in-person support to apply for and maintain eVisas.
Telephone: 0808 250 5708
Location: Outer London – West, North West
Citizens Advice Buckinghamshire Ltd
The eVisa service will be delivered by Citizens Advice Bucks and Inspire All. Practical support will be provided for vulnerable people with their eVisa application as biometric resident permits (BRP) end. Support will be provided initially by telephone with face-to-face advice appointments provided, where needed.
Telephone: 01494 328 100
Email: admin@cabucks.org.uk
Location: Buckinghamshire, Berkshire, Oxfordshire
Citizens Advice in West Sussex (North, South, East)
We offer practical support to help vulnerable people with their eVisa application as biometric resident permits (BRP) end.
Telephone: 01403 627 884
Email: evisa@westsussexcab.org.uk
Location: West Sussex
Citizens Advice Liverpool
Citizens Advice Liverpool offers appointments at its offices in Walton, Wavertree, and Garston for help with setting up an eVisa.
Telephone: 0151 522 1400
Email: eVisa@caliverpool.org.uk
Region: Merseyside
Citizens Advice Northumberland
Citizens Advice Northumberland provides practical support for individuals to transition to an eVisa system and access their digital immigration status. This includes UKVI account creation and sign-in and post-submission support for both successful and unsuccessful outcomes.
Telephone: 0808 278 7944
Email: evisa@citizensadvicenorthumberland.org.uk
Location: Northumberland, Tyne and Wear
Citizens Advice Oxford
Citizens Advice Oxford can provide face-to-face and telephone advice and assistance for you to to apply for your eVisa.
Telephone: 0808 278 7909
Location: Oxfordshire
Citizens Advice Rotherham
Citizens Advice Rotherham offers practical up-to-date information and advice on eVisas.
Location: South Yorkshire
Community Education Employment and Advice LTD (CEEA)
CAAE guides individuals through the entire eVisa process from start to finish and teaches them the skills needed to confidently manage their eVisa and digital accounts independently.
This includes helping them successfully create their UKVI account, linking their digital immigration status, and offering ongoing assistance with their eVisa. We also support those who have got their eVisa, guiding them through tasks such as generating share codes, accessing the “view and prove” service, and updating personal details, images, and documents within their UKVI account.
We also offer drop-in sessions where people can seek help without an appointment. We also provide access to digital tools such as computers or devices and offer guidance in using them.
Telephone: 0115 970 4879
Email: info@ceeanottingham.com
Location: Derbyshire, Nottinghamshire
Communities 1st
Communities 1st helps people who need additional support and guidance to transition to an eVisa.
Our team offers both in-person and remote support to individuals transitioning from physical immigration documents to eVisas. We will provide practical guidance on navigating the new system, ensuring a smooth transition, and offering advice on digital accessibility.
For more information about our eVisa transition service or to book an appointment, please contact us.
Telephone: 01727 649 930
Email: help@communities1st.org.uk
Location: Hertfordshire, South Cambridgeshire, Luton, Central Bedfordshire
Derbyshire Law Centre
We provide monthly drop in clinics around Derbyshire. The clinics will provide practical assistance, including interpretation if necessary. Alternatively, telephone guidance can be provided by our trained staff. We are working with partner organisations throughout Derbyshire to increase awareness of eVisas and the support available.
Telephone: 01246 550 674
Email: dlc@derbyshirelawcentre.org.uk
Location: Derbyshire
Ealing Law Centre
We assist individuals and families who need support to update their immigration status to an eVisa, including assistance with creating or accessing their UKVI account.
Telephone: 020 8579 4598
Email: info@ealinglaw.org.uk
Location: Inner London – West
Ealing and Hounslow Community Voluntary Service
Ealing and Hounslow Community Voluntary Service eVisa support project provides in-person support for vulnerable residents living in Ealing and Hounslow in navigating and applying for an eVisa.
eVisa support is available at drop-in locations in Ealing and Hounslow with community volunteers on hand to support with translation.
Telephone: 07915 310 179
Email: info@ehcvs.org.uk
Location: Inner London – West, Ealing, Hounslow
East London Advanced Technology Training (ELATT)
ELATT is an education charity based in Hackney, East London, supporting disadvantaged groups including refugees, the long-term unemployed and young people with special educational needs. To help with the transition to eVisas, we will be running the following services:
- English language classes
- weekly drop-in support sessions
- group capacity-building workshops where participants can get further support with their eVisa applications
Telephone: 020 7275 6750
Email: hello@elatt.org.uk
Location: Inner London – East, West, Outer London – East, North East
Europia
We assist people with transitioning from a physical immigration document to an eVisa. At our drop-in sessions, we support with creating UKVI accounts needed for the transition to eVisas and linking eVisas to existing UKVI accounts.
We help people fill in online forms and enter the required information. When entering a one-time passcode and uploading images, we ensure they are correct and the images meet the quality standards. We can help people with language barriers and low digital literacy skills at our drop-in sessions.
Telephone:
- 07955 366 338
- 0333 305 8570
Email: support@europia.org.uk
Location: Greater Manchester, North West of England
Gladstone District Community Association (Gladca)
Gladca offers comprehensive support for eVisa applications, including account registration, identity verification using the UK Immigration: ID Check app and accurate entry of BRP/application numbers.
We assist with email setup, contact preferences, security questions and the Declaration section. Our services include submitting applications, viewing outcomes, generating share codes and updating details, with access to IT equipment and digital skills training.
Telephone: 01733 566 343
Email: Immigrationadvisor@gladca.org
Location: East Anglia, Peterborough
Grimsby, Cleethorpes & District Citizens Advice
We provide help to anyone who needs assistance with the requirement to replace their existing physical visa with an eVisa. We provide free, confidential and impartial advice to everyone on their rights and responsibilities.
Telephone: 0808 2505 701
Location: East Yorkshire, Northern Lincolnshire
Great Yarmouth Refugee & Outreach Support Limited (GYROS)
We provide multilingual support to switch to an eVisa in Great Yarmouth, Ipswich, Colchester and Lincoln.
Telephone: 01493 745260
WhatsApp/ SMS: +44 745 830 191
Email: admin@gyros.org.uk
Location: Lincolnshire, East Anglia
Integration Station CIC
Integration Station CIC ensures that support is directed effectively at refugees within Tyne and Wear, UK, during their transition to eVisas. By focusing on tailored support services, strong partnerships and detailed monitoring, we will empower refugees and asylum seekers, improve their digital literacy, and help with their integration into the evolving immigration system.
Telephone: 0191 477 1763
Email: info@integrationstation.co.uk
Location: Northumberland, Tyne and Wear
Indoamerican Refugee and Migrant Organisation
We offer general support with eVisas in Spanish, Portuguese and English. Our services also include English language classes.
You can walk in with eVisa queries or come to our eVisa drop-in session on Fridays at 2am to 4:30pm.
Telephone: 02077 339 977 (Monday to Friday 11am to 1pm)
Email: info@irmo.org.uk
Location: London
KeyRIng
This service is available for people in Oldham who need to get an eVisa or need assistance with using the eVisa system and who have additional support needs such as mental health issues, neurodivergence, or difficulty accessing mainstream services.
People can make an appointment or drop in to any of our sessions where they will receive one-to-one, face-to-face support from someone who understands their requirements.
Telephone: 0161 669 5868
Email: ancora@keyring.org
Location: Greater Manchester (Oldham)
Lewisham Refugee Migrant Network
We run drop-in support for eVisas on Thursdays and Fridays. Please ring before attending to confirm times and availability.
Telephone: 020 8694 0323
Email: info@lrmn.org.uk
Location: Outer London – South
MakeMore Community CIC
We provide access to technology and digital literacy resources for individuals who might not otherwise have access. We’re here to help support eVisa applications for people from BAME (Black, Asian, and Minority Ethnic) communities and other vulnerable individuals.
Telephone: 01922 308 136
Email: evisa@make-more.org
Location: West Midlands
Migrant Advocacy Service
We offer multilingual advice and guidance for vulnerable migrants living, working or studying in Kingston upon Thames and neighbouring areas.
For eVisa enquiries and appointments, contact us by email or come to one of our advice and guidance drop-in sessions.
Telephone:
-
0203 488 0638
-
07394 923 278
Email: info@migrantadvocacyservice.org.uk
Location: Outer London – South, Outer London – West, North West
New Citizens’ Gateway (NCG)/Barnet Refugees Service
We offer one-on-one assistance with eVisa applications and digital literacy workshops.
Telephone: 0208 905 9002
Email: info@ncgateway.org.uk
Location: London
Noah Enterprise
Noah is a charity that support vulnerable people and those facing homelessness with diverse services including immigration advice, casework and eVisa support.
Telephone: 01582 728 416
Mobile: 07946 553 495
Email: Maria.amadi@noahenterprise.org
Location: Bedfordshire, Hertfordshire
Norfolk Community Law Service
We support people in creating their UKVI account and accessing their eVisa.
Telephone: 01603 496 623, option 1
Email: immigration@ncls.co.uk
Location: East Anglia, Norfolk
North East Law Centre
We provide practical support to individuals who need to register for their eVisa.
Telephone: 0191 230 47 77
Email: reception@nelawcentre.co.uk
Location: Tees Valley, Durham, Northumberland, Tyne and Wear
North Yorkshire Citizens Advice & Law Centre
We can help with eVisa applications, including assessing eligibility and providing one-to-one support with:
- registering for a UKVI account
- accessing and viewing your eVisa
- generating share codes to prove permissions/rights
- updating UKVI account details to ensure accurate contact details, identity documents and status photographs
Telephone: 0808 278 7900
Location: North Yorkshire
Notre Dame Refugee Centre
We can offer support with the transition from BRP to eVisa. If you are in need of support, contact us and we may be able to help you to access your eVisa. We specialise in French/Spanish speaking.
Appointments will be held face-to-face in Central London (Leicester Square). Email for an appointment, giving a contact phone number in your email.
Telephone: 0207 440 2668
Email: evisa@notredamerc.org.uk
Location: Inner London – West, East, Outer London – East, North East, South, West, North West
Nottingham Law Centre
Help with eVisas for people in Nottinghamshire.
Telephone: 0115 978 7813
Email: enquiries@nottinghamlawcentre.org.uk
Location: Derbyshire, Nottinghamshire
PBIC Limited
PBIC provides face-to-face eVisa support and advice. We offer free multilingual support in English, Polish and Ukrainian. We also have in-house volunteer interpreters who cover several other languages.
Telephone: 01234 328 100
Email: info@pbic.org.uk
Location: Bedfordshire, Hertfordshire
Peterborough Asylum and Refugee Community Association
eVisa services are available Monday to Friday. Contact us to schedule an appointment.
Telephone: 01733 563 420
Email: E-visa@parcaltd.org
Location: East Anglia
Phoenix
eVisa support immigration services – Doncaster.
Telephone: 07388 579 998
Email: help@phoenixwomensaid.org.uk
Location: South Yorkshire
Refugee Action Kingston
We provide support to people who need help to access their eVisa in the Kingston area and neighbouring boroughs.
Telephone: 020 8547 0115
Email: admin@refugeeactionkingston.org.uk
Location: Outer London – South, Surrey
Refugee and Migrant Forum of Essex and London (RAMFEL)
RAMFEL is a legal action charity that provides expert legal advice and support to migrants and refugees navigating the UK’s immigration system.
We can assist people who struggle to apply for eVisas on their own.
Telephone: 02070 525 212
Email: evisas@ramfel.org.uk
Location: Essex, Inner London – West, East, Outer London – East, North East, South, West, North West
Refugee Resource
Refugee Resource is working in partnership with EMBS to deliver the transition to eVisa project in Oxfordshire through workshops and individual support sessions.
Telephone: 01865 403 280
Email: Info@refugeeresource.org
Location: Berkshire, Buckinghamshire, Oxfordshire
Refugee Women Connect (RWC)
We provide support services for women asylum seekers and refugees. We have a campaign to ensure women have the information they need to understand what they need to do for their eVisa.
For those that need direct support, we will offer group workshops as well as one-to-one support. We will then follow up with the women to see if they have been successful or if they need more support to complete the process.
Telephone: 0151 305 1070
Email: info@refugeewomenconnect.org.uk
Location: Merseyside, Cheshire
RETAS LEEDS
Our approach to delivering the transition to eVisa project focuses on ensuring that support is directed to vulnerable or at-risk individuals within the community, such as those in unemployment, those with limited language or digital proficiency, those at risk of modern-day slavery and those with both physical and mental disabilities.
Telephone: 0113 380 5630
Email: Info@retasleeds.co.uk
Location: West Yorkshire
SHARe Knowsley
SHARe Knowsley is offering free workshops to support refugees living in Knowsley and nearby with their eVisa applications and managing their eVisa account.
We can also give one-to-one, in-person support for those who need additional help applying for their eVisa and to manage and access their account.
Telephone:
- 07915 252 300
- 07915 251 295
Email: admin@shareknowsley.org.uk
Location: Merseyside
Shropshire Supports Refugees
Shropshire Supports Refugees assists and supports refugees settled in the Shropshire area.
Telephone: 01743 216 758
Email: info@shropshiresuppoprtsrefugees.co.uk
Location: Shropshire
Solace Women’s Aid
Solace provides support transitioning to the new eVisa service for vulnerable women living in London who have been impacted by domestic abuse. This includes helping to create a UKVI account, navigate online forms, create an email account, update details, and link an eVisa to a UKVI account. Translation and interpretation services are available.
Telephone: 0808 802 5565
Email: eVisasupport@solacewomensaid.org
Location: Inner London – West, East, Outer London – East, North East, South, West, North West
South West London Law Centres
South West London Law Centres offers help to people to transition from physical immigration documents to an eVisa. We can help people without smartphones, as well as those with limited internet access, language barriers, digital illiteracy or disabilities.
Telephone: 020 8767 2777
Email: evisa@swllc.org
Location: Outer London – South
Southampton Citizens Advice Bureau
Supporting local people to get their eVisa.
Telephone: 023 8022 3659
Email: support@sotoncab.org.uk
Location: Hampshire, Isle of Wight
Southend-on-Sea Guild of Help and Citizens Advice Bureau
Citizens Advice Southend is part of the national Citizens Advice network, offering free, confidential and impartial advice to the local community.
Telephone: 01702 456 352
Email: enquries@citizensadvicesouthend.org.uk
Location: Essex, including the south region and Thurrock
Southwark Day Centre for Asylum Seekers
We have day centres open on Monday, Tuesday and Wednesday where people can attend for an initial triage. People will then be invited to an eVisa appointment with an advisor who can assist them with completing their application.
Telephone: 0207 732 0505
Email: office@sdcas.org.uk
Location: Inner London – South East
St Augustine Centre
Our refugee centre supports refugees/people who previously claimed asylum, living in Calderdale to create an eVisa.
Telephone: 07732 002 573
Email: omar@staugustinescentrehalifax.org.uk
Location: Calderdale
St Pauls Advice Centre
St Pauls Advice Centre aims to combat poverty and inequality amongst residents of St Pauls and the surrounding communities of inner-city Bristol. We provide free, confidential, advice and support focusing on those in greatest need.
Telephone: 0117 955 2981
Email: enquiry@stpaulsadvice.org.uk
Location: Bristol
Students and Refugees Together (START)
Our ‘transition to eVisa’ service offers support to refugees living in Plymouth, who have identified additional vulnerabilities and need support to access their eVisa. Each Wednesday morning from October onwards, we have an in-person appointment session where refugees with additional vulnerabilities can get support. We will work alongside the individual and support them through the processes that results in them being able to access their eVisa for themselves. Additional appointments and follow-up will be booked if needed.
Individuals are advised to bring their BRP and their smart phone to the session, and have access to their email address.
Telephone: 07841 985252
Email: info@startsw.co.uk
Location: Devon
Sutton Borough Citizens Advice Bureau
Citizens Advice Sutton supports people with the transition to eVisas.
Telephone: 020 8405 3552
Location: Outer London – South
The Basingstoke Citizens Advice Bureau Limited
For those needing help to set up an eVisa, we provide face-to-face support together with advice by phone and email, to enable people to transition from their physical immigration documents to the government’s new digital eVisa system.
Telephone: 0808 278 7829
Location: Hampshire, Isle of Wight
The Parochial Church Council of the Ecclesiastical Parish of Holy Trinity
Holy Trinity Hounslow Community Hub is offering an eVisa service. This is aimed at those needing help with English language or overcoming technical barriers when creating a UKVI account and transferring a physical visa (for example, a BRP) to an online eVisa.
Telephone: 07767 540 031
Email: evisa@hthounslow.org.uk
Location: Outer London – West London
The People Matter Trust Ltd
The People Matter Trust Ltd is pleased to be offering community-based in-person support to individuals in East Sussex needing help to transition their immigration documents to an eVisa.
Telephone: 01323 431289
Email: reception@people-matter.org.uk
Location: East Sussex
The Refugee and Migrant Centre Ltd
The Refugee and Migrant Centre is supporting vulnerable individuals living in Birmingham, Wolverhampton, Walsall and Dudley with their eVisa enquiries.
Please note that we do not offer advice over the phone or via email.
Telephone: 0800 0663 444
Email: info@rmcentre.org.uk
Location: West Midlands
Ultimate Counselling C.I.C
We offer direct support to vulnerable and at-risk individuals living in Essex, inner London – East, and outer London – East and North, with the transition from a physical immigration document to an eVisa.
Telephone: 0208 594 1514
Email:
Location: Essex, Inner London – East, Outer London – East, North East
Wai Yin Society
We provide support to our service users to help them overcome barriers – such as language or computing skills – that may hinder access to mainstream services.
We offer support to vulnerable and at-risk individuals who need extra help creating their UKVI accounts and accessing their eVisas.
Telephone: 0161 833 0377
Email: info@waiyin.org.uk
Location: Cheshire, Greater Manchester, Lancashire, Merseyside
Wirral Change Ltd
Wirral Change’s charitable objectives are centred on empowering locally disadvantaged groups, ensuring equal access to opportunities, and supporting the integration of newly arrived communities. The organisation strives to be a voice for vulnerable individuals, groups, and communities, providing much-needed support and working towards shaping future service delivery to meet their cultural and diverse needs.
Wirral Change delivers a range of vital services, including supporting people to create and access their digital eVisa account and helping them understand how to use it. They also offer support for non-English speakers.
Telephone: 0151 649 8177
Email: info@wirralchange.org.uk
Location: Merseyside
Wesley Hall Community Centre
Wesley Hall CC is committed to providing comprehensive, targeted support to the most vulnerable and at-risk individuals in our community as they transition to the eVisa system.
Telephone: 07545 349 647
Email: ar@wesleyhallcc.co.uk
Location: Leicestershire, Rutland, Northamptonshire
Scotland
Citizens Advice Scotland
If you need support with your eVisa, you can get help from your local Citizens Advice Bureau in Scotland. You can find your local bureau by using the postcode tool or by phoning Scotland’s Citizens Advice Helpline.
Telephone: 0800 028 1456
Email: info@cas.org.uk
Location: national
Citizens Rights Project
Citizens Rights Project’s new eVisa transition service offers direct assistance to all migrants in Scotland transitioning from physical immigration documents to eVisas. We support people in creating UKVI accounts, accessing and maintaining their eVisa, and ensuring their digital status is up-to-date for proving rights such as the right to work or rent.
Email: info@citizensrightsproject.org
Location: national
Positive Action in Housing Ltd
Our multilingual, accessible project in Glasgow can support you to make the transition from BRP to eVisa – email us or call to talk about how we can help you and make an appointment.
Telephone: 0141 3532220
Email: migrantrights@positiveactionh.org
Location: national
Northern Ireland
Advice NI
Advice NI offers support to those transitioning from physical immigration documents to a digital eVisa.
Telephone: 0800 915 4604
Email: advice@adviceni.net
Location: national
North Down YMCA
We offer support to vulnerable migrants and refugees who need to transfer to an eVisa, and access or prove their digital status. We also provide post-application support.
We offer face-to-face appointments in our Bangor office and in our outreach clinics across Northern Ireland, as well as telephone/email advice.
Telephone: 07591 840 529/ 0289 145 4290
Email: evisa@northdownymca.org
Location: Belfast, Outer Belfast, East of Northern Ireland, West and South of Northern Ireland
South Tyrone Empowerment Programme (STEP)
STEP’s eVisa support service sits within the wider community advice service provided by appointment in their offices across mid Ulster in Dungannon, Cookstown and Magherafelt.
Telephone: 028 877 50211
Email: reception@stepni.org
Location: West and South of Northern Ireland
Wales
Welsh Refugee Council
The Welsh Refugee Council (WRC) delivers essential support services, specialist advice, resettlement activities, and advocacy for refugees and sanctuary seekers (R&SS) living in Wales, including an eVisa transition service.
Support in person can be accessed at one of our offices in Cardiff, Newport, Swansea and Wrexham.
Telephone: 0808 196 7273
Email: info@wrc.wales
Location: national