Research and analysis

Exploring digital customer services - Self Assessment

Research to explore how HMRC customers are likely to respond to digital Self Assessment services and why, to inform service design.

• From: HM Revenue & Customs
• Published: 22 July 2014

Documents

Exploring digital customer services - Self Assessment

Ref: HMRC Research Report 323

PDF, 153 KB, 14 pages

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Details

Research to explore how HM Revenue and Customs’ customers are likely to respond to digital Self Assessment services and why, and to understand their needs so that services can be designed to be as effective as possible.

Published 22 July 2014