Research and analysis
Factors influencing court users’ decisions to bring cases to court
A report summarising the findings of a qualitative study on the factors influencing users’ decisions to bring cases to the civil and family courts.
Applies to England and Wales
Documents
Details
The Ministry of Justice commissioned Ipsos UK to conduct a qualitative research study to explore the attitudes, knowledge and experiences of individuals and small to medium size enterprises (SMEs) which have brought cases to the civil and family courts. A behaviour-research approach was adopted, using the ‘COM-B model’ of behaviour change.
This report presents the findings from this research and provides up-to-date evidence on users’ decisions to seek redress through courts, and what role costs, including court fees, played in these decisions.