Guidance
Fertility treatment: A guide for Clinics
Helping fertility clinics comply with their consumer law obligations.
Documents
Details
This guidance sets out the Competition and Markets Authority’s (CMA) views on how consumer law applies to clinics in the fertility sector.
This guidance covers:
- information provision – what information clinics should provide to prospective patients and existing patients and when
- commercial practices - what clinics should do to ensure that their commercial practices are fair, in particular to ensure that their commercial practices meet the objective standard of professional diligence
- contract terms – what clinics should do to ensure that their terms are fair
- complaints handling – what clinics should do to ensure that their complaints handling processes are accessible, clear and fair
- the key applicable consumer protection legislation - Consumer Protection from Unfair Trading Regulations 2008 (‘CPRs’); Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (‘CCRs’); and Parts I and II Consumer Rights Act 2015 (‘CRA’)
It does not provide advice on other laws or rules, for example those enforced by the sector regulator, the HFEA, or the Care Quality Commission or equivalents, or those on medical regulation or other guidelines relevant to the sector.