First-tier Tribunal (Immigration and Asylum Chamber) Reform: Interim process evaluation
Research conducted with legal representatives and professionals within the tribunal on the new digital service for appealing a visa or immigration decision.
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A new end-to-end digital service for appealing a visa or immigration decision began development in 2018. New processes and ways of working for the tribunal, professional users and appellants were developed to improve the speed, efficiency, experience, and accessibility of the appeals process.
Our researchers carried out a process evaluation among legal representatives and professionals within the tribunal to understand:
- how the new processes for the service are working
- where they are working well and to identify areas for improvement
- the experiences and attitudes of users who have been through the new service
This research was carried out between June and September 2021. Qualitative research (43 in-depth interviews) was conducted with legal representatives, Home Office representatives, legal officers (formerly known as tribunal caseworkers) and judges as well as a survey with legal representatives.