Fisheries management team service standards
We aim to deliver all of our decisions by considering a social, environmental and economic perspective.
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Whenever you make contact with us we want the level of customer service we provide to you to be exemplary.
When you contact us
The Marine Management Organisation (MMO) Fisheries Management Team adheres to the MMO’s service standards and customer charter..
We aim to provide a full response to all enquiries within 10 working days. If your enquiry is classed as more complicated we will try to resolve it within 20 working days.
Contact the Fisheries Management Team via email: <fmc@marinemanagement.org.uk >
Complaints
If you are not satisfied with the service provided we encourage you to get in contact with the team and we will do our best to resolve the matter at the first point of contact. Complaints are handled in line with our published complaints procedure. We strive to provide a full response to all complaints within 20 working days.
Consultation
We work closely with our fishing industry and regularly engage on fisheries management and compliance issues and decisions, seeking feedback on our approach where it is appropriate to do so. Any substantive changes to fisheries policy within England would ordinarily be subject to formal consultation by the Department for Environment, Food and Rural Affairs (Defra). All consultations are published here.
Requests for information
If you need to make a request about our work under Freedom of Information Act (FOI) and/or Environmental Information Regulations (EIRs) you can do so through the following process.