Transparency data

Flexible operating hours evaluation plan and summary

Evaluation plan for the HMCTS flexible operating hours pilot.

• From: HM Courts & Tribunals Service
• Published: 19 July 2019
• Last updated: 27 July 2021 — See all updates

Documents

Annex A: Flexible operating hours evaluation main report

PDF, 1.61 MB, 114 pages

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Annex B: Flexible operating hours evaluation technical appendix

PDF, 3.16 MB, 91 pages

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Flexible operating hours evaluation plan summary

PDF, 489 KB, 16 pages

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Evaluation plan for flexible operating hours pilots

PDF, 730 KB, 48 pages

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Flexible operating hours pilot - Brentford County Court Direction

PDF, 22.3 KB, 1 page

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Flexible operating hours pilot supplement - Brentford County Court

PDF, 24.6 KB, 1 page

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Flexible operating hours pilot - Manchester Civil Justice Centre Direction

PDF, 21.2 KB, 1 page

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Flexible operating hours pilot supplement - Manchester Civil Justice Centre

PDF, 29.8 KB, 1 page

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Details

IFF Research and Frontier Economics collected and analysed data in order to complete an independent evaluation of the pilots.

The pilots set out to answer three questions:

• whether longer operating hours mean that a greater proportion of court time is devoted to productive uses with less time where the court is not in use
• whether operating courtrooms at different times of the day offers more open and accessible justice to citizens
• whether and how flexible operating hours impact professional and public court users, and the agencies working in the justice system

Published 19 July 2019
Last updated 27 July 2021 + show all updates

1. 27 July 2021

   Publication of evaluation report.

2. 2 March 2020

   Supplementary directions added.

3. 19 July 2019

   First published.