Research and analysis

Focus on the victim: summary report from the antisocial behaviour call handling trials

Report on the findings of 8 police force areas who trialled a new approach to handling anti-social behaviour calls from the public.

Documents

Focus on the victim - the antisocial behaviour call-handling report (PDF file - 417kb)

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Welsh translation: Focus on the Victim: Summary report from the antisocial behaviour call handling trials (PDF file - 537kb)

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

During 2011, the Home Office worked with 8 police force areas to trial a new approach to handling anti-social behaviour calls from the public and then manage their cases.

The aim was to improve the ability of forces to identify victims most at risk and to respond appropriately with their local partners. The trials represent a ‘bottom-up’ effort to shift practitioners’ focus to protecting victims and communities, rather than just logging types of anti-social behaviour.

The summary report available to download on this page explains the 5 key principles to call handling and case management and how the trial forces adapted them to suit their local circumstances.

It summarises the results and lessons learned from the trials. The report includes annexes with sample call-handler question sets, information-sharing agreement between the police and local agencies and case studies. A call-handling training video is included at annex A of the report.

The forces involved in the trial

  • Avon and Somerset
  • Cambridgeshire
  • Leicestershire
  • Lincolnshire
  • Metropolitan Police Service
  • South Wales
  • Sussex
  • West Mercia

Updates to this page

Published 28 March 2012

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