Freedom of Information request on the telephone maintenance contract (FOI 22/736)
Published 27 March 2023
© Crown copyright 2023
This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk.
Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.
This publication is available at https://www.gov.uk/government/publications/freedom-of-information-responses-from-the-mhra-week-commencing-13-june-2022/freedom-of-information-request-on-the-telephone-maintenance-contract-foi-22736
FOI 22/736
15th June 2022
Dear
Thank you for your email.
Please find below answers to the questions you raise in the body of email below;
The contract information sent by the organisation previously has now expired please can you provide me with a new update of the telephone maintenance contract:
Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support if all the information is still the same besides the contracts dates please send just the new contract dates. It would be much appreciated.
All information remains the same as the previous request. Updates are highlighted.
1.Contract Type: Maintenance, Managed, shared (If so, please state orgs) – Maintenance and Support
2.Existing Supplier: If there is more than one supplier, please split each contract up individually. - Vodafone
3.Annual Average Spend: The annual average spends for this contract and please provide the average spend over the past 3 years for each provider - c £52,000
4.Hardware Brand: The primary hardware brand of the organisation’s telephone system. - Avaya
5.Number of telephone users: c 1,600
6.Contract Duration: please include any extension periods. - 2 years
7.Contract Expiry Date: Please provide me with the day/month/year. - January 2024
8.Contract Review Date: Please provide me with the day/month/year. - October 2022
9.Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g., Contact Centre, Communication Manager. – Avaya Communications Manager, Avaya OneX, Avaya CMS
10.Telephone System Type: PBX, VOIP, Lync etc – VOIP over SiP to PBX Bridge
11.Contract Description: Please provide me with a brief description of the overall service provided under this contract.- Vodafone Unified Communication and Contact Centre Foundation Support
12.Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes. – Direct aware to Vodafone
13.Contact Detail: Of the person from within the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address. – Exempt under Section 43(2)
If you have a query about the information provided, please reply to this email.
If you disagree with how we have interpreted the Freedom of Information Act 2000 in answering your request, you can ask for an internal review. Please reply to this email, within two months of this reply, specifying that you would like an Internal Review to be carried out.
Please remember to quote the reference number above in any future communications.
If you were to remain dissatisfied with the outcome of the internal review, you would have the right to apply directly to the Information Commissioner for a decision. Please bear in mind that the Information Commissioner will not normally review our handling of your request unless you have first contacted us to conduct an internal review. The Information Commissioner can be contacted at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Yours sincerely
MHRA Customer Experience Centre