FOI release

Freedom of Information request about telephone system contract information (FOI-21-312)

Published 28 May 2021

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Thank you for your email of 29 March 2021.

Please find answers to your questions in red below:

Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support:

  1. Contract Type: Maintenance, Managed, Shared (If so please state orgs) Maintenance and Support

  2. Existing Supplier: If there is more than one supplier please split each contract up individually. Vodafone

  3. Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider  ~£50,000                     

  4. Hardware Brand: The primary hardware brand of the organisation’s telephone system. Avaya

  5. Number of telephone users: ~1,600

  6. Contract Duration: please include any extension periods. 1 Year

  7. Contract Expiry Date: Please provide me with the day/month/year. January 2022

  8. Contract Review Date: Please provide me with the day/month/year. December 2021

  9. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager. Avaya Communications Manager, Avaya OneX, Avaya CMS

  10. Telephone System Type: PBX, VOIP, Lync etc VOIP over SiP to PBX Bridge

  11. Contract Description: Please provide me with a brief description of the overall service provided under this contract. Vodafone Unified Communication and Contact Centre Foundation Support

  12. Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes. Direct Award to Vodafone via CCS Framework RM3808 Network Services 2

  13. Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address. We are withholding this information under Section 43(2) exempts information whose disclosure would, or would be likely to, prejudice the commercial interests of any person

If the service support area has more than one provider for telephone maintenance then can you please split each contract up individually for each provider.  N/A

If the contract is a managed service or is a contract that provides more than just telephone maintenance please can you send me all of the information specified above including the person from with the organisation responsible for that particular contract. N/A

If the maintenance for telephone systems is maintained in-house please can you provide me with: N/A

  1. Number of telephone Users:

  2. Hardware Brand: The primary hardware brand of the organisation’s telephone system.

  3. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.

  4. Contact Detail: Of the person from with the organisation responsible for telephone maintenance full Contact details including full name, job title, direct contact number and direct email address.

Also if the contract is due to expire please provide me with the likely outcome of the expiring contract. N/A

If this is a new contract or a new supplier please can you provide me with a short list of suppliers that bid on this service/support contract? N/A

If you disagree with how we have interpreted the Freedom of Information Act 2000 with regards to your request, you can ask for the decision to be reviewed. The review will be carried out by a senior member of the Agency who was not involved with the original decision.

If you have a query about the information provided, please reply to this email

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within two months of the date you receive this response and addressed to: info@mhra.gov.uk

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Please remember to quote the reference number above in any future communications.

If you were to remain dissatisfied with the outcome of the internal review, you would have the right to apply directly to the Information Commissioner for a decision. Please bear in mind that the Information Commissioner will not normally review our handling of your request unless you have first contacted us to conduct an internal review. The Information Commissioner can be contacted at:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Yours sincerely

MHRA Customer Service Centre

Medicines and Healthcare products Regulatory Agency

10 South Colonnade, Canary Wharf, London E14 4PU

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