FOI release

Freedom of Information request on AI & Digital Transformation (FOI 20-570)

Published 24 March 2021

© Crown copyright 2021

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This publication is available at https://www.gov.uk/government/publications/freedom-of-information-responses-from-the-mhra-week-commencing-4-january-2021/freedom-of-information-request-on-ai-digital-transformation-foi-20-570

Thank you for your email of 21 December 2020.

Please find answers below in blue to the questions you have raised:

AI & Digital Transformation

  1. Do you currently have any AI enabled chatbots engaging with Citizens directly? If not, do you intend to introduce this in the next 12 months?

There are no AI enabled chatbots engaging with Citizens directly now and none planned in the next 12 months.

If you are looking to introduce AI enabled chatbots in the next 12 months, then please advise us on who is best to contact regarding this. (Name, Job Title and Email address)

N/A

  1. Do you currently have a live webchat to engage with Citizens live on your website? If not, do you intend to introduce this in the next 12 months? If you are looking to introduce live Webchat in the next 12 months, then please advise us on who is best to contact regarding this. (Name, Job Title and Email address)

There are no live webchats engaging with Citizens directly on the website/app and none planned in the next 12 months.

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within two months of the date you receive this response and addressed to: info@mhra.gov.uk

Due to the ongoing Covid-19 situation, we are not able to accept delivery of any documents or correspondence by post or courier to any of our offices.

Please remember to quote the reference number above in any future communications.

If you were to remain dissatisfied with the outcome of the internal review, you would have the right to apply directly to the Information Commissioner for a decision. Please bear in mind that the Information Commissioner will not normally review our handling of your request unless you have first contacted us to conduct an internal review. The Information Commissioner can be contacted at:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Yours sincerely

MHRA Customer Service Centre

Medicines and Healthcare products Regulatory Agency 10 South Colonnade, Canary Wharf, London E14 4PU Telephone 020 3080 6000

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