Gas meter dispute reports from 2006 to 2014
Analysis of gas meter disputes.
Applies to England, Scotland and Wales
Documents
Details
Around 3,000 domestic, commercial and light industrial gas meters are submitted for dispute testing each year and the National Measurement and Regulation Office (NMRO) publish the results of these tests on a regular basis. NMRO does not use this data for any formal purposes other than to initiate action with meter manufacturers and owners, when meter examiners identify systematic faults with certain meter types.
A summary of these reports for domestic gas meters is provided below:
| Year | Number of Meters Submitted | Operating within Statutory Limits | Operating outside Statutory Limits | Other Failures |
|---|---|---|---|---|
| 2006 | 2956 | 2238 | 365 | 353 |
| 2007 | 2761 | 2105 | 318 | 338 |
| 2008 | 1787 | 1337 | 208 | 242 |
| 2009 | 2827 | 2218 | 353 | 256 |
| 2010 | 1861 | 1430 | 216 | 215 |
| 2011 | 1288 | 982 | 144 | 162 |
| 2012 | 1865 | 1431 | 206 | 228 |
| 2013 | 3345 | 2587 | 366 | 395 |
| 2014 | 2553 | 1925 | 270 | 358 |
The information within these reports is not intended to represent the overall accuracy of gas meters in Great Britain and the following points should be considered:
- the meters tested were initiated by the consumer or the supplier in circumstances where it was suspected that the meter is measuring erroneously – the sample is not representative of the whole meter population
- only a relatively small sample of meters are tested annually and this needs to be considered against the overall population of gas meters in Great Britain that is in excess of 22 million
- this report includes the results of meter tests of types already identified for policy replacement where residual action to remove populations, of the same type, is ongoing
It is important that these factors are considered in context with the information provided.
Contact
If you wish to speak to a member of staff please contact:
Gas metering team
Utilities Business Team
National Measurement and Regulation Office
Stanton Avenue
Teddington
Middlesex
TW110JZ
Email gas.metering@nmro.gov.uk
Reception 020 8943 7272
Updates to this page
Published 13 March 2014Last updated 20 May 2015 + show all updates
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Gas meter dispute report for 2014 is now available.
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Gas meter dispute report for the period 1 January 2013 to 31 December 2013 has now been published.
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First published.