Guidance

GDS performance framework

How to design and improve transactional public services based on data from digital tools.

• From: Government Digital Service
• Published: 24 July 2012

This publication was withdrawn on 26 August 2020

This guidance is no longer being updated. Use the Service Manual guide to measuring success instead.

Documents

Performance framework

HTML

Large image of GOV.UK departmental webpage performance

PDF, 758 KB, 1 page

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Details

Guidance for government service owners who want to improve their services iteratively based on data, using digital tools to measure service performance and generate user insight.

Published 24 July 2012