Policy paper

Digital transformation exemplar services

Published 1 June 2013

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

© Crown copyright 2013

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This publication is available at https://www.gov.uk/government/publications/gds-transformation-programme-2013-to-2015/digital-transformation-exemplar-services

Government is building digital services that are simpler, clearer and faster to use. We’re starting with 25 ‘exemplar’ services.

Current status

Phase Number of services in phase Description of phase
Discovery 0 User needs are researched and identified - learn more about the discovery phase
Alpha 1 A core service is built to meet the main user needs - learn more about the alpha phase
Beta 9 The service is improved, then tested in public - learn more about the beta phase
Live 15 The service is public and works well. It’ll be continually improved to meet user needs - learn more about the live phase

Digital services so good people prefer to use them

The Government Digital Strategy and departmental digital strategies commit us to the redesigning and rebuilding of 25 significant ‘exemplar’ services. We’re going to make them simpler, clearer and faster to use. All these are to meet the Digital By Default Service Standard that was introduced in April 2014 and be accessible to the public by March 2015.

This dashboard shows you which transactions are in the programme, what progress is being made, and the estimated scale of the digital service.

You can read more about the transformation programme on our blog.

Highlights

A quick look at Carer’s Allowance, which went live in November 2014.

Video: Claim Carer’s Allowance online

The exemplars

Exemplar Phase Description Anticipated service volume Responsible department
1. Register to vote Live A digital service to make registering to vote simpler, clearer and faster 37m confirmed on the new electoral register in first year Cabinet Office
2. Find an apprenticeship Live If you want to advertise or apply for an apprenticeship you’ll be able to do it quickly and easily online 1.8m applications a year Department for Business Innovation & Skills
3. Redundancy payments Beta (public) If your company has recently become insolvent you’ll be able to apply for redundancy payment online 270k transactions a year Department for Business Innovation & Skills
4. Renew a patent Live If you want to renew a patent you’ll be able to do it quickly and easily online 380k renewals a year Department for Business Innovation & Skills
5. Land Registry Beta A digital-first service that will support buying or selling a house   Department for Business Innovation & Skills
6. Student finance Live If you have, or are applying for, student loans and grants you’ll be able to manage them using an improved online service 1.3 m students supported Department for Business Innovation & Skills
7. Waste carrier registration Beta (public) You can register as a waste carrier using this quick and easy online service 100k registrations in first year Department for Environment Food & Rural Affairs
8. Rural payment Beta You’ll be able to submit accurate and verifiable information online about how you use your land, so you can claim subsidies under the Common Agricultural Policy 105k transactions a year Department for Environment Food & Rural Affairs
9. View driving licence Live If you’re a driver you’ll be able to view information from your record, including what vehicles you can drive and any penalty points and disqualifications 6m driver enquiries a year Department for Transport
10. Personalised registrations Beta (public) If you want to transfer or apply for a number plate you’ll be able do it online, without having to visit a DVLA office 1.6m transactions a year Department for Transport
11. Vehicle management Beta (public) If you want to transfer ownership of a car you’ll be able to do it yourself online or using an intermediary 18m transactions every year Department for Transport
12. Carer’s allowance Live If you’re a carer you’ll be able to apply for financial help from government using a simple online service 3.2m carers in the UK Department for Work & Pensions
13. Claim Personal Independence Payment (PIP) Alpha If you’re applying for financial help from government for living with disabilities there’ll be a simple digital service for you to use 2m people supported Department for Work & Pensions
14. Universal Credit Beta Universal Credit will roll 6 benefits and tax credits into 1 to simplify the system and ensure people are better off in work 10m adults supported Departments for Work & Pensions
15. PAYE for employees Live If you want to check or update your PAYE status you’ll be able to do it online, and see the effect on the tax you pay 41m registered PAYE employees HM Revenue & Customs
16. Digital self assessment Live If you’re registered for Self Assessment you’ll be able to manage your tax with a fully digital service, without any more confusing paper correspondence 10m registered for self assessment HM Revenue & Customs
17. Your tax account (Live) Live If you run a business you’ll be able to check how much tax you owe, learn about what you can and can’t claim, and pay your tax - all in one place 5.2m small to medium enterprises HM Revenue & Customs
18. Agent online self serve Beta If you’re a tax agent you’ll be able to fully manage your clients’ tax with a simple online service 43k agent firms HM Revenue & Customs
19. Registered traveller service Live If you’re an eligible, frequent traveller to the UK you’ll be able to easily apply to use e-passport gates, cutting time queuing at airports 1m journeys per year within 5 years Home Office
20. Passports Beta If you need to renew your passport you’ll be able to do it using a simple online service   Home Office
21. Visas Live If you need a visa to visit the UK you’ll be able to apply using a simple online service 3.4m visas issues a year Home Office
22. Civil claims Live Saving people money and hassle by creating a digital service for small claims, including money and possession claims   Ministry of Justice
23. Make a claim to an employment tribunal Live If you’re lodging an appeal to an employment tribunal you’ll be able to apply and pay the accompanying fee online 200k transactions per year Ministry of Justice
24. Prison visit booking Live If you’re visiting a prison you’ll be able to book using a single service, offering a simpler, faster experience for families, friends and professionals 1.5m visits per year Ministry of Justice
25. Lasting power of attorney Live If you’re making a lasting power of attorney, it’ll be easier using a simple online service, helping people to plan ahead for an uncertain future 300k applications a year Ministry of Justice
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