Exemplar 11: Vehicle management
Published 1 June 2013
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This publication is available at https://www.gov.uk/government/publications/gds-transformation-programme-2013-to-2015/exemplar-11-vehicle-management
The vehicle management service aimed to process 18 million vehicle owner transfers each year by businesses and citizens.
Department responsible
| Department | Permanent secretary | Digital leader |
|---|---|---|
| Driver and Vehicle Licensing Agency | Philip Rutnam | Brian Etheridge |
Status
In public beta.
Watch an update from the DVLA team, filmed December 2013:
Exemplar 10: Personalised registrations & Exemplar 11: Vehicle management - Updates
Watch a description of the exemplar:
Exemplar 11: Vehicle management - Background
Successes
The vehicle management service passed its beta Digital by Default Service Standard assessment.
The user research into trade and public needs is underway.
The data integration requirements have bee identified.
Public beta service released to motor trade service partners.
Challenges
Turning complicated multi-channel transactions into simple digital services.
Integrating service with other digital projects and legacy databases and connecting to secure cloud environment.
Meeting ministerial commitments, such as giving fleet companies the option to suppress the V5 document at first registration.
Next
Add features (for example, buy a car from a motor trader).
Prepare for the live Digital by Default Service Standard assessment.
Digital strategy statement
From the ‘Department for Transport digital strategy’ – December 2012:
Currently when a customer sells or disposes of a vehicle, the log book needs to be posted to DVLA to be updated. We will digitise this process so it can be carried out self-service or through an intermediary.
Scope of exemplar
More than 18 million transactions per year relate to maintaining accurate records of vehicles, their keepers, and personalised registrations. These include disposal to trade, acquisition from trade, notification of change or death of a keeper, retention of a registration mark, and assigning a registration mark. The Vehicle Management and Personalised Registration exemplars will deliver fully digital services for these transactions, and improve the quality and accuracy of data for DVLA and its external stakeholders.
Digital inclusion
GDS has mapped the exemplars against the digital inclusion scale to help show where these services may be difficult for some people to use. See rating for Vehicle management.
Delivery Status
Discovery
Completed: Discovery — October 2013.
Read about the discovery phase.
Alpha
Completed: Alpha — April 2014.
Beta
Completed: Start beta development — March 2014.
Release public beta — January 2015.
Live
Service goes live (depending on Service Standard assessment) — after March 2015.
Anticipated volume
18m transactions every year
Service link
See the vehicle management service.
For further information about this project please visit our blog or contact us.