Exemplar 7: Waste carrier registration
Published 1 June 2013
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This publication is available at https://www.gov.uk/government/publications/gds-transformation-programme-2013-to-2015/exemplar-7-waste-carrier-registration
The waste carrier registration exemplar aimed to process 100,000 online registrations in its first year.
Department responsible
| Department | Permanent secretary | Digital leader |
|---|---|---|
| Environment Agency | Bronwyn Hill | Julie Pierce |
Status
This service is being developed in two phases. Phase 1 is for basic registration for some waste carriers, while phase 2 will add new features, such as payments and renewal, and cater for all waste carriers. Phase 1 is in public beta. Phase 2 has passed its public beta Digital by Default Service Assessment.
Watch a short demo about registering online to carry waste, filmed January 2014:
Demo: Exemplar 07 – Waste carrier registration
Watch a short update about the beta, filmed December 2013:
Exemplar 7: Waste carrier registration - Update
Watch a description of the exemplar:
Exemplar 7: Waste carrier registration - Background
Successes
The public beta was released within 3 months of starting.
The beta service passed the Digital by Default Service Standard assessment.
Updates to the beta were released without disrupting the service for users.
Over 20,000 users registered in the first 6 months.
96% of users registered online with a satisfaction rating of 89%.
Defra minister successfully used service in July 2014.
Challenges
Assembling and managing the team to run the live service.
Developing the service to include a payments and renewal service and cater for all waste carriers.
Next
Preparing for live assessment.
Consider how far the underlying platform can be used for other Defra digital services.
Share lessons from the exemplar across the Environment Agency and Defra.
Digital take-up
Proportion of registrations made using the digital service.
Digital strategy statement
From the ‘Department for Environment Food & Rural Affairs digital strategy’ — December 2012:
“Key benefits of service redesign will include:
- Provision of a user-friendly and convenient digital service channel.
- Reducing the costs associated with the current paper-based system for business and government.
- Potentially integrating with other business-focused transactions across government”
Scope of exemplar
The new service will enable easy online registration as a waste carrier. Savings currently forecast at between £2 million and £4 million, to be achieved over the next five years.
Digital inclusion
GDS has mapped the exemplars against the digital inclusion scale to help show where these services may be difficult for some people to use. See the rating for Waste carrier registration.
Delivery Status
Discovery
Completed: Phase 1 discovery - July 2012.
Read about the discovery phase.
Alpha
Completed: Finish Phase 1 alpha — October 2013.
Completed: Finish Phase 2 alpha — June 2014.
Beta
Completed: Phase 1 public beta — April 2014.
Completed: Start Phase 2 development — August 2014.
Release Phase 2 public beta — March 2015.
Live
Service goes live (depending on Service Standard assessment) — after March 2015.
Anticipated volume
100k registrations in first year
Service link
See the registered waste carrier service.
Service performance
See how the registered waste carrier service is performing.
For further information about this project please visit our blog or contact us.