Guidance

Get help from the VOA if you need extra support

We are committed to providing tailored support at the earliest opportunity for customers who may need extra help. This is also in line with our legal responsibilities under the Equality Act, to provide reasonable adjustments to ensure no one is disadvantaged.

• From: Valuation Office Agency
• Published: 9 July 2021
• Last updated: 11 August 2022 — See all updates

Documents

Get help from the VOA if you need extra support

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You can get extra support if your health condition or personal circumstances make it difficult when you contact the Valuation Office Agency (VOA). This guidance sets out the different ways the VOA may be able to help you.

Published 9 July 2021
Last updated 11 August 2022 + show all updates

1. 11 August 2022

   Added translation

2. 5 August 2022

   Welsh translation added.

3. 15 July 2022

   'Get help from the VOA if you need extra support' has been expanded and updated.

4. 9 July 2021

   First published.