Guidance

Apply for a UK visa in Gibraltar

Updated 13 June 2023

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This publication is available at https://www.gov.uk/government/publications/gibraltar-apply-for-a-uk-visa/apply-for-a-uk-visa-in-gibraltar

To apply for a UK visa in Gibraltar you need to:

1. Go to the Civil Status and Registration Office (CSRO)

You need to go to the CSRO within 30 days of applying online to:

  • submit a print-out of your visa application and supporting documents
  • have your photo and fingerprints (known as ‘biometric information’) taken

You do not need an appointment to go to the CSRO.

Civil Status and Registration Office
Joshua Hassan House
Secretary's Lane
Gibraltar

Opening hours: 9am to 12:45pm, Monday to Friday.

Information for customers with disabilities

The visa section is located in a building with sloped access. It has is a mobile unit and it is not site restricted. For security and traffic reasons there is no parking immediately outside the building.

Paying your fee

You must pay online when you submit your application.

You cannot pay at the CSRO.

2. Collect your documents

UK visa applications submitted in Gibraltar are sent (by secure internal government mail) to the UK Visa Section in Croydon, London, for processing. As a result of the additional transit times to and from the UK, visa applications take up to 4 weeks minimum to process from submission to collection. Applicants should be aware that they will not have access to their passport during this time.

Once a decision has been made on your application and your documents have been returned to Gibraltar, you will be contacted by staff at the CSRO. You can then collect your documents and (if your application was successful) your visa from the CSRO where you made your application. You will need to bring your receipt.

A nominated person can collect your documents on your behalf. They will need to provide an authorisation letter signed by you, your receipt and proof of their identity.

If you are collecting a visa, you should check, before leaving that it:

  • contains your correct personal details
  • correctly states the purpose for which you want to come to the UK
  • is valid for the date when you want to travel

If you think there is anything wrong with your visa, speak to staff in the CSRO immediately.

3. Urgent and compassionate cases

If the reason for travelling to the UK is a genuine emergency and you cannot wait 4 weeks for your visa, you should contact the CSRO to discuss alternative application arrangements. You will need to provide evidence of the emergency circumstances surrounding your visit (eg hospital appointment letter).

We only accept applications as urgent and compassionate in the following circumstances:

  • serious illness or death of an immediate family member (the applicant’s mother, father, brother, sister, husband, wife, son or daughter)
  • emergency medical treatment which includes people who need to travel with you for support (for example, a parent caring for an ill child)

4. Contact the CSRO

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