Guidance

If you think our decision is wrong

Guidance on what to do if you think a benefit decision dated before 28 October 2013 is wrong (includes appeal form).

• From: Department for Work and Pensions
• Published: 1 February 2012
• Last updated: 28 October 2013 — See all updates

This publication was withdrawn on 10 February 2017

This guidance applies only to decisions made before 28 October 2013.

Appeal to the Social Security and Child Support Tribunal if you disagree with a more recent decision about benefits, tax credits or child maintenance.

Documents

If you think our decision is wrong – GL24

Ref: ISBN 978-1-78153-384-0, GL24 | v1.2 (April 2013)

PDF, 180 KB, 24 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Welsh: Os credwch fod ein penderfyniad yn anghywir – GL24W

Ref: ISBN 978-1-78153-386-4, GL24W | f1.2 (Ebrill 2013)

PDF, 178 KB, 24 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Decision dated before 28 October 2013

This leaflet explains what to do if you think a benefit decision dated before 28 October 2013 is wrong.

To make an appeal, you can use the form at the end of the leaflet or send a signed and dated letter that includes all the relevant information. Send the form or letter to the office that sent you the decision.

For more information about benefit appeals, go to the Appeal a benefit decision guide.

Decision dated on or after 28 October 2013

If you think a benefit decision dated on or after 28 October 2013 is wrong, go to the Appeal a benefit decision guide.

Copies of this leaflet – GL24

Order copies of a leaflet

APS Group
Unit C
Orion Business Park
Bird Hall Lane
Cheadle Heath
SK3 0RT

Email DWPCST@theapsgroup.com

Contact form https://www.gov.uk/gov...

Fax 0161 495 4840

Complete the contact form and send it to APS by email, fax or post.

Published 1 February 2012
Last updated 28 October 2013 + show all updates

1. 28 October 2013

   Link to new appeals process for decisions made on or after 28 October 2013 added.

2. 1 February 2012

   First published.