Policy paper

Government response to HSC report on NHS complaints

Outlines the response to conclusions and recommendations in the Health Select Committee’s (HSC) report ‘Complaints and Raising Concerns’.

• From: Department of Health and Social Care
• Published: 27 March 2015

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

Documents

Government response to the House of Commons Health Select Committee Fourth Report of Session 2014-15 Complaints and Raising Concerns

Ref: ISBN 9781474116954, Cm. 9050

PDF, 411 KB, 15 pages

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Government response to the House of Commons Health Select Committee Fourth Report of Session 2014-15 Complaints and Raising Concerns (print version)

Ref: ISBN 9781474116954, Cm. 9050

PDF, 670 KB, 20 pages

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Details

The report outlines the way the government wants to create long lasting cultural change across the health and social care system. The government believes that improving the way in which the NHS manages and responds to complaints will help shape a culture that listens to and learns from patients and service users, and ends a culture of defensiveness.

Published 27 March 2015