Correspondence

Government response to report on garage customer experience

Government response to the Motorists' Forum report, which recommends ways to improve garage customer experience.

• From: Department for Transport
• Published: 11 December 2012

Documents

Government response to the Motorists' Forum report on garage customer experience

PDF, 105 KB, 19 pages

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Details

The Department for Transport and the Department for Business Innovation and Skills have worked closely together to produce the government response to the Motorists’ Forum sub-group report.

The government response adopts recommendations from the Motorists’ Forum sub-group report which would help to do the following:

• build on existing best practice in the industry
• encourage garages to improve customer service without the burden of extra legislation
• help promote the wider adoption of self-regulation codes of practice by garages
• encourage greater publication of information regarding the services they offer

Related documents

• The report of the Motorists’ Forum sub-group on improving customer service experience at garages

Published 11 December 2012