Policy paper

Government response to Parliamentary and Health Service Ombudsman’s Investigation into Women’s State Pension age communications and associated issues

Government response to the Parliamentary and Health Service Ombudsman's investigation into Women’s State Pension age and associated issues.

• From: Department for Work and Pensions
• Published: 17 December 2024

Documents

Government response to the Parliamentary and Health Service Ombudsman's investigation into Women’s State Pension age and associated issues

PDF, 480 KB, 62 pages

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Details

The Parliamentary and Health Service Ombudsman (PHSO) investigated complaints from women born in the 1950s that the Department for Work and Pensions (DWP) failed to provide them with accurate, adequate and timely information about changes to the State Pension age and the number of qualifying years needed to claim the full rate of the new State Pension. The PHSO also looked at DWP’s and the Independent Case Examiner’s complaint handling.

The PHSO managed their investigation in stages. In July 2021, the PHSO published their findings on State Pension age maladministration and a final report covering the remaining issues was published in March 2024.

The PHSO’s published findings are available on their website.

The government response

The Secretary of State made an oral statement on 17 December 2024 which you can read here: oral statement to Parliament.

Published 17 December 2024