Guidance
Guidance note on the Conduct of Authorised Persons Rules 2014
Detailed guidance for claims management companies (CMCs) on complying with the conduct rules.
Documents
Details
In-depth advice on complying with the Conduct of Authorised Persons Rules 2014 including:
- acting ‘responsibly’
- investigating the merits of a potential claim
- maintaining appropriate records and audit trails
- making sure that any data received from third parties is legally obtained
- having appropriate procedures in place for the protection of vulnerable consumers
- being directed by competent people
- allowing a cooling off period