Annex D: template 2-day acknowledgement letter (accessible)
Updated 5 December 2024
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[Annex D contractor logo*]
[Resident first name and surname
Resident room#:
Address*]
[* if left detention provide alt address or email to where the contact was sent]
[Date*]
Dear [Mr/Mrs Surname*]
Complaint ref: IEDET/
I am writing to inform you that I have received your complaint written on [date]. I have arranged for the [issue/s] raised to be investigated by [first name and surname]. We aim to complete our investigation by [DS target resolution date or 10-working days if local resolution]. If, for any reason this date will not be met, we will write to you again advising you why and provide you with an update.
Yours sincerely [Name/Surname
Title
Phone/email/contact details*]
[* Amend/delete as appropriate]