Guidance

Handling telephone calls to duty officers: caseworker guidance

Immigration staff guidance about the telephone contact service provided to foreign offenders, their representatives, and the Home Office’s strategic partners.

• From: UK Visas and Immigration
• Published: 11 June 2013

Documents

Criminal casework: handling telephone calls to duty officer numbers

PDF, 366 KB, 25 pages

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Details

UK Visas and Immigration guidance for staff on:

• handing calls in general and data protection

• training others to manage the service

• receiving calls from foreign national offenders (FNOs) or family members and other third party associates of FNOs

• dealing with calls from press or media organisations about FNOs or abusive or persistent calls

• managing complaints

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Published 11 June 2013