Help to Save: service availability and issues
Check the availability and any issues affecting the Help to Save service.
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Details
Latest updates on the availability and any issues affecting the Help to Save service.
Updates to this page
Published 4 January 2019Last updated 20 December 2024 + show all updates
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Planned downtime has been added for Monday 6 January 2025 7:30pm to 9:30pm, Wednesday 8 January 2025 7:30pm to 9:30pm and Friday 10 January 2025 7:30pm to 9:30pm.
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Planned downtime from 10:30pm to 11:30pm on Wednesday 20 November 2024 has been added.
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Planned downtime from 8pm on Saturday 16 November 2024 to 8am Sunday 17 November 2024 has been added.
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Planned downtime from 8pm on Saturday 26 October 2024 to 8am on Sunday 27 October 2024 has changed and is now from 10.30pm on Saturday 26 October 2024 to 2.20am on Sunday 27 October 2024.
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Planned downtime from 8pm on Saturday 26 October 2024 to 7am on Sunday 27 October 2024 has been changed and is now from 8pm on Saturday 26 October 2024 to 8am on Sunday 27 October 2024.
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Planned downtime from 8pm on Saturday 26 October 2024 to 7am on Sunday 27 October 2024 has been added.
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The planned downtime beginning at 10:30pm on Saturday 21 September 2024 will now end at 12:30pm on Sunday 22 September 2024.
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Planned downtime from 10:30pm on Saturday 14 September 2024 to 6am on Sunday 15 September has been changed and is now from 6:30pm on Saturday 14 September 2024 to 8am on Sunday 15 September 2024.
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Planned downtime from 10:30pm on Saturday 14 September 2024 to 3:30am on Sunday 15 September 2024 has been changed and is now from 10:30pm on Saturday 14 September 2024 to 6:00am on Sunday 15 September 2024.
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Planned downtime from 10:30pm on Saturday 14 September 2024 to 3:30am Sunday 15 September 2024 and from 10:30pm Saturday 21 September 2024 to 3:30am Sunday 22 September 2024 has been added.
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Planned downtime from 7:30pm to 9:30pm on Thursday 18 July 2024 has been added.
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Planned downtime from 10pm on Friday 12 July 2024 to 7am Monday 15 July 2024 has been added.
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Planned downtime from 7:30pm to 9:30pm on Monday 10 June 2024 and 7:30pm to 9:30pm on Thursday 13 June 2024 has been added.
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Planned downtime from 6pm on Saturday 8 June 2024 to 4am Sunday 9 June 2024 and from 6pm Saturday 15 June 2024 to 4am Sunday 16 June 2024 has been added.
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Planned downtime from 10:30pm on Saturday 11 May 2024 to 1am Sunday 12 May 2024 has been added.
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Planned downtime from 10:30pm on Saturday 18 May 2024 to 7am Sunday 19 May 2024 has been added.
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Planned downtime from 6pm to 11:59pm on Thursday 18 April 2024 has been added.
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Planned downtime from 10pm on Saturday 23 March 2024 to 7am Sunday 24 March 2024 has been added.
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Planned downtime from 10:30pm on Saturday 9 March 2024 to 3:30am Sunday 10 March 2024 has been added.
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Planned downtime from 10:30pm on Saturday 2 March 2024 to 3:30am on Sunday 3 March 2024.
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Planned downtime from 3:30pm on Wednesday 7 February 2024 to 10am Thursday 8 February 2024 has been added.
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Planned downtime from 7:30pm to 9:30pm on Tuesday 9 January 2024 and Thursday 11 January 2024 has been cancelled.
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Planned downtime from 7:30pm to 9:30pm on Tuesday 9 January 2024 and Thursday 11 January 2024 has been added.
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Planned downtime from 7:30pm to 9:30pm on Monday 27 November, Wednesday 29 November and Friday 1 December has been added.
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Planned downtime from 10pm on Saturday 25 November 2023 to 5:35am on Sunday 26 November 2023 has been added.
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Planned downtime from 10pm on Saturday 18 November 2023 to 5:35am Sunday 19 November 2023 has been added.
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Planned downtime from 5pm on Saturday 11 November 2023 to 2am Sunday 12 November 2023 has been added.
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Planned downtime from Friday 3 November to Sunday 5 November 2023 has been changed. It will now take place from 10pm on Friday 3 November to 7am Monday 6 November 2023.
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Planned downtime from 10pm on Friday 3 November 2023 to 10pm Sunday 5 November 2023 has been added.
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Planned downtime from 7:30pm on Friday 6 October 2023 to 4:30pm on Saturday 7 October 2023 has been added.
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Planned downtime from 7:30pm on Friday 29 September 2023 to 7:30am Saturday 30 September 2023 has been added.
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Planned downtime from 5pm to 6pm on Sunday 20 August 2023 added.
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Planned downtime 7:30pm Friday 18 August 2023 to 7:30am Saturday 19 August 2023 added.
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Planned downtime from 8am to 6pm Saturday 5 August 2023 has been added.
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Planned downtime from 10:30pm on Saturday 22 July 2023 to 1am on Sunday 23 July 2023 has been added.
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Planned downtime from 5pm Sunday 23 July 2023 to 6pm Sunday 23 July 2023 has been added.
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Planned downtime from midday on Friday 23 June to 7am Monday 26 June has been added.
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Planned downtime from 10:30pm on Saturday 18 March 2023 to 1:30am Sunday 19 March 2023 has been added.
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Planned downtime from 10:30pm on Saturday 4 March 2023 to 1:30am on Sunday 5 March 2023 and from 10:30pm on Saturday 11 March 2023 to 1:30am on Sunday 12 March 2023 has been added.
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Planned downtime will now start at 10pm on Saturday 26 November 2022 and finish at 8am on Sunday 27 November 2022.
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Planned downtime will now start at 10pm on Saturday 26 November 2022 and finish at 5am on Sunday 27 November 2022.
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Planned downtime from 10:30pm on Saturday 26 November 2022 to 5am on Sunday 27 November 2022 has been added.
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Planned downtime from 10:50pm on Saturday 12 November 2022 to 7:30am on Sunday 13 November 2022 has been added.
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Planned downtime from 10pm on Friday 28 October 2022 to 2:30am on Saturday 29 October 2022 has been added.
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Planned downtime from 10am to midday on Tuesday 20 September 2022 has been added.
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The planned downtime from 10:30pm on Saturday 17 September 2022 to 1am on Sunday 18 September 2022 has been cancelled.
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Planned downtime from 10:30pm on Saturday 17 September 2022 to 1am on Sunday 18 September 2022, and from 10:30pm on Saturday 24 September 2022 to 1am on Sunday 25 September 2022 has been added.
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Planned downtime from 8:30pm on Saturday 13 August 2022 to 4am on Sunday 14 August 2022 has been added.
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Planned downtime from 10:30pm on Saturday 16 July 2022 to 4:30am Sunday 17 July 2022 has been added.
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The time of the planned downtime has change to 10:15pm Saturday 11 June 2022 to 1am Sunday 12 June 2022. The planned downtime beginning on 18 June has been cancelled.
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Planned downtime from 11:30pm Saturday 18 June 2022 to 12:30am Sunday 19 June 2022 has been added.
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Planned downtime from 11:30pm Saturday 11 June 2022 to 12:30am Sunday 12 June 2022. has been added.
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Planned downtime from 12:01am to 7am on Sunday 15 May 2022 has been added.
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Planned downtime from 10:00pm to 11:30pm on Saturday 30 April 2022 has been added.
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The planned downtime for Wednesday 27 April 2022 and Thursday 28 April 2022 has been cancelled.
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Planned downtime from 7:30pm to 9:30pm on Monday 25 April 2022, from 7:30pm to 9:30pm on Wednesday 27 April 2022 and from 7:30pm to 9:30pm on Thursday 28 April 2022 has been added.
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Planned downtime from 10pm on Wednesday 20 April 2022 to 3:30am on Thursday 21 April 2022 has been added.
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Planned downtime from 11pm on Saturday 5 March 2022 to 1am on Sunday 6 March 2022, 7:15pm to 9:30pm on Monday 7 March 2022, 7:15pm to 9:30pm on Wednesday 9 March 2022 and 7:15pm to 9:30pm on Thursday 10 March 2022 has been added. Planned downtime for Saturday 12 March 2022 has been updated to begin at 10:30pm.
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Planned downtime from 10pm on Tuesday 1 March 2022 to 1:30am Wednesday 2 March 2022 has been added.
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Planned downtime from 11:15pm on Saturday 12 March 2022 to 7:15am Sunday 13 March 2022 has been added.
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Planned downtime from 11:15pm on Saturday 19 February 2022 to 3:30am on Sunday 20 February 2022 has been added.
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Planned downtime messages from 9am to 11am on Saturday 19 February 2022, 11:59pm on Saturday 19 February 2022 to 12:59am Sunday 20 February 2022 and 9am to 11am on Saturday 26 February 2022 have been added.
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Planned downtime from 10pm on Tuesday 1 February 2022 to 2:30am on Wednesday 2 February 2022 has been added.
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Planned downtime on Wednesday 5 January 2022 7:45pm to 9:30pm, Friday 7 January 2022 7:45pm to 9:30pm and Monday 10 January 2022 7:45pm to 9:30pm has been added.
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The planned downtime has been extended by 15 minutes. It will last from 10:30pm on Wednesday 15 December 2021 to 2am Thursday 16 December 2021.
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Planned downtime from Wednesday 15 December 2021 10:30pm to 1:45am Thursday 16 December 2021 has been added.
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Planned downtime from 10:30pm Saturday 11 December 2021 to 2:30am Sunday 12 December 2021 has been added.
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Planned downtime from 11:30pm Saturday 11 December 2021 to 7am Sunday 12 December 2021 has been added.
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Planned downtime on Saturday 4 December 2021 will now start at 10:30pm.
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Planned downtime has been changed from 12:01am to 5am on Saturday 4 December 2021, to 11:30pm on Saturday 4 December 2021 to 5am on Sunday 5 December 2021. Planned downtime has also been added from 11:15pm on Saturday 11 December 2021 to 6:30am on Sunday 12 December 2021.
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Planned downtime from 12:01am to 5am on Saturday 4 December 2021 has been added.
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Planned downtime from 11:59pm on Monday 22 November 2021 to 2:01am Tuesday 23 November 2021 and from 11pm on Saturday 27 November 2021 to 3:30am Sunday 28 November 2021 has been added.
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Planned downtime from 10:15pm on Saturday 20 November 2021 to 6am on Sunday 21 November 2021 has been added.
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Planned downtime from 9pm on Tuesday 9 November 2021 to 1am on Wednesday 10 November 2021 has been added.
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Planned downtime from 22:30pm on Saturday 30 October 2021 to 12:30am Sunday 31 October 2021 has been added.
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Planned downtime from Tuesday 19 October 2021 11:59pm to 5am Wednesday 20 October 2021 has been cancelled.
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Planned downtime from 11:59pm on Saturday 16 October 2021 to 7am on Sunday 17 October 2021 and from 11:59pm on Tuesday 19 October 2021 to 5am on Wednesday 20 October 2021 has been added.
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Planned downtime from 10:30pm on Saturday 2 October 2021 10:30pm to 12:30am on Sunday 3 October 2021 has been added.
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Planned downtime from 11:30pm on Saturday 18 September 2021 to 12:30am Sunday 19 September 2021 and from 11:30pm on Saturday 25 September 2021 to 12:30am Sunday 26 September 2021 has been added.
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Planned downtime from 9:30pm on Tuesday 14 September 2021 to 12:30am on Wednesday 15 September 2021 has been added.
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Planned downtime from 10pm on Monday 9 August 2021 to 3:30am Tuesday 10 August 2021 has been added.
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Planned downtime from 10:30pm on Saturday 15 May 2021 to 12:30am on Sunday 16 May 2021 has been added.
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Planned downtime from 10pm on Wednesday 7 April 2021 to 3am on Thursday 8 April 2021 has been added.
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Planned downtime from 10pm on Tuesday 23 March to 3am Wednesday 24 March 2021 has been added.
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Planned downtime from 11pm on Saturday 13 March 2021 to 12:30am on Sunday 14 March 2021 has been added.
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Planned downtime from 11pm on Saturday 6 March 2021 to 12:30am Sunday 7 March 2021 has been added.
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Planned downtime from 6pm on Saturday 6 February 2021 to 9am Sunday 7 February 2021 has been added.
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Planned downtime from 10pm on Tuesday 19 January 2021 to 2am on Wednesday 20 January 2021 has been added.
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The planned downtime is no longer taking place, this service is fully available.
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Planned downtime from 6pm on Saturday 16 January 2021 to 8am on Sunday 27 January 2021 has been added.
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Planned downtime on Saturday 28 November 2020 from 11pm to 4am Sunday 29 November 2020 has been added.
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Planned downtime from 11:30pm on Saturday 17 October until 6am on Sunday 18 October 2020 has been added.
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The planned downtime from 10pm on Tuesday 6 October 2020 to 12:01am on Wednesday 7 October 2020 has been updated and is now from 10pm on Tuesday 6 October 2020 to 1am on Wednesday 7 October 2020.
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Planned downtime from 10pm on Tuesday 6 October 2020 to 12:01am on Wednesday 7 October 2020 has been added.
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Planned downtime from 10pm on Saturday 10 October 2020 to 6am on Sunday 11 October 2020 has been added.
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Planned downtime from 10pm on Tuesday 15 September 2020 to 1:40am on Wednesday 16 September 2020 has been added.
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Due to scheduled maintenance the Help to Save service will be unavailable from 10pm on Wednesday 12 August 2020 until 4am on Thursday 13 August 2020.
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Due to scheduled maintenance you will be unable to access some of our online service from 12.01am on Wednesday 5 August to 2.30am Wednesday 5 August 2020.
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Planned downtime from 11:59pm on Wednesday 29 July 2020 to 2am on Thursday 30 July 2020 has been added.
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Planned downtime from 10pm on Tuesday 7 July 2020 to 5am on Wednesday 8 July 2020 has been added.
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Planned downtime from 11pm on Saturday 11 July 2020 to 12:01am on Sunday 12 July 2020 has been added.
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Planned downtime for Tuesday 23 June 10pm to 11:59pm has been added.
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Planned downtime from 11pm Saturday 30 May 2020 to 12:05am Sunday 31 May 2020 has been added.
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Planned downtime for Saturday 25 April 2020 11:30pm to 6:00am Sunday 26 April 2020 has been added.
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Planned downtime from midnight to 3:30am on Sunday 26 April 2020 has been updated and will now take place from 11:30pm on Saturday 25 April 2020 to 3:30am on Sunday 26 April 2020.
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Planned downtime messages added as the service will be unavailable from Thursday 16 April 2020 11pm to 12.30am Friday 17 April 2020 and Sunday 26 April 2020 Midnight to 3:30am.
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Planned downtime message added as the service will be unavailable from Saturday 18 April 2020 11pm to 3am Sunday 19 April 2020.
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Planned downtime from 11pm on Wednesday 1 April 2020 to 12:01am on Thursday 2 April 2020 has been cancelled.
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Planned downtime message added as the service will be unavailable from 11pm on Wednesday 1 April 2020 to 12:01am on Thursday 2 April 2020.
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Planned downtime from 10:30pm on Saturday 14 March to 2:30am on Sunday 15 March 2020 has been added.
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Planned downtime for 7 March 2020 to 8 March 2020 has been updated.
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Planned downtime from 10.30pm on Saturday 7 March 2020 to 5.30am on Sunday 8 March 2020 has been added.
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The planned downtime for 22 February to 23 February and 29 February to 1 March has been cancelled.
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This service will be unavailable from Saturday 22 February 2020 10:30pm to 2:30am Sunday 23 February 2020. It will also been unavailable from Saturday 29 February 2020 10:30pm to 2:30am Sunday 1 March 2020.
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You will be unable to make any payments or withdrawals to your Help to Save account from Thursday 20 February 2020 10pm to 12:01am Friday 21 February 2020.
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You will be unable to make any debit card payments to your Help to Save account from Saturday 8 February 2020 10pm to 12:01am Sunday 9 February 2020.
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You will be unable to make any debit card payments to your Help to Save account from Saturday 8 February 2020 10pm to 12:01am Sunday 9 January 2020.
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This service will be unavailable from 10pm on Thursday 23 January to 2am on Friday 24 January 2020.
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The Help to Save service is now available.
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The help to save service is currently unavailable. Check the service availability page for updates.
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Planned downtime for Sunday 1 December 2019 from 6pm to 8pm has been added.
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You will not be able to use some of this service from 10pm on Tuesday 13 August 2019 to midnight on Wednesday 14 August 2019. Information about this issue has been added.
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You will not be able to use some of this service from 10:30pm on Friday 2 August 2019 to 2:30am on Saturday 3 August 2019. Information about this issue has been added.
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Planned downtime for Thursday 25 July 2019 from 11pm to 1:30am on Friday 26 July 2019 has been added.
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This service will not be fully available from 10pm on Friday 12 July to 3am on Saturday 13 July 2019. Information about this issue has been added.
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Some of this service will be unavailable from 11:30pm on Saturday 29 June to 6am on Sunday 30 June 2019. Information about this issue has been added.
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Planned down time from 10pm on Thursday 20 June 2019 to 12:01am on Friday 21 June 2019 has been added.
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This service will not be fully available from 10:15pm on Friday 14 June to 2:45am on Saturday 15 June 2019. Information about this issue has been added.
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You will be unable to use this service from 10pm on Tuesday 4 June 2019 to 12:05am on Wednesday 6 June 2019. Information about this issue has been added.
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You will be unable to use this service from 10pm on Thursday 4 April 2019 to 2am on 5 April 2019. Information about this issue has been added.
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Planned downtime from 11am on Friday 22 March 2019 to 2am on Saturday 23 March 2019 has been cancelled.
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You will be unable to access our online service from 11pm on Friday 22 March 2019 to 2am on Saturday 23 March 2019.
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You will be unable to access our online service from 10pm on Wednesday 20 March 2019 to 2am on Thursday 21 March 2019.
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You will be unable to access our online service from 10pm on Saturday 23 February 2019 to 1am on Sunday 24 February 2019.
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Planned downtime has been updated.
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You will be unable to use this service from 10pm on Thursday 14 February 2019 to 3am on Friday 15 February 2019. More information about this issue has been added.
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Planned downtime for 12 February to 13 February has been updated.
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You will be unable to use this service from 11pm Tuesday 12 February 2019 to 3am Wednesday 13 February 2019. More information about this has been added.
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Planned down time for Saturday 2 February 2019 11am to 7am Sunday 3 February 2019 has been added.
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Planned downtime for scheduled maintenance from 11pm on Friday 18 January 2019 to 7am on Saturday 19 January 2019 has been added.
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The Help to Save online service will be unavailable from midnight to 1am on Thursday 10 January 2019.
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First published.